Order Management Team Lead

American Outdoor Brands Columbia , MO 65201

Posted 1 week ago

Under the general supervision of the Manager of Order Management, the Order Management Team Lead will be responsible for supporting the order management team and enabling the processes. This person will audit and analyze daily reports, provide training and mentorship to order management team, as well as provide support to key accounts. The successful candidate will have attention to detail and effective interpersonal skills.

Essential Duties and Responsibilities:

  • Accurately complete all order management functions for assigned accounts

  • Oversee all order management processes

  • Train and mentor the order management team

  • Update all policies and procedures in relation to order management processes

  • Generate and communicate daily OM metrics and dashboard reports for management review

  • Meet routinely with cross functional partners to gather feedback and provide visibility to OM metrics

  • Assist and support team in setting specific goals and objectives and providing feedback

  • Provide constructive and positive feedback to order management team

  • Drive the allocation process through communication with multiple departments

  • Ensure accuracy of orders in the ERP system

  • Ensure release of orders in a timely manner

  • Monitor and ensure all orders follow all US or international customer regulations and/or restrictions

  • Look for gaps and performs order entry audits to ensure compliance within company policy

  • Generate documents in company ERP test system for testing new and incomplete processes

  • Work as a team

  • Effective communication with other departments as needed

  • Work safely, and report any safety hazards immediately

  • Maintain good housekeeping in personal area and all commons areas

  • Perform other duties as assigned

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

Education and Experience:

  • Education: High School Diploma or GED Equivalent required

  • Preferred Education: Bachelor's degree

  • Preferred Experience: Two or more years in SAP order management, or customer service related position.

Competencies and Skills:

  • Highly motivated to perform

  • Dependability and responsibility

  • Excellent oral and written communication skills

  • Great organizational skills and attention to detail

  • Being adaptable and maintain flexibility in completing tasks

  • Excellent interpersonal skills

  • Possess a positive attitude

  • Professionalism

  • Honesty and integrity

  • Strong self-confidence

  • Types accurately

  • Strong computer skills to include experience with Microsoft Office

  • Ability and desire to learn and implement new ideas

Physical Demands:

  • Regular and predictable attendance is required.

  • Travel may be required (less than 5%)

  • Ability to sit for prolonged periods of time in front of a computer

  • Visual acuity

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

  • General office environment, with some exposure to plant environment, with fork lift and other general hazards.
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Order Management Team Lead

American Outdoor Brands