Order Management Specialist

Description

Order Management Specialist

The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.

Essential Job Functions

• Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management

• Responsible for providing pre- and post-sales support to the global sales team.

• Prepare quotations and proposals for the sales organization

• Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.

• Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.

• Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)

• Communicate with the sales team, channel partners, and customers on the status of orders.

• Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements

• Collections

• May be assigned to execute other initiatives within the Order Management department

• Working days: Monday-Friday

Requirements

• Experience of 2+ years in a similar position.

• Strong English communication skills (Written and verbal) - Must

• Demonstrated proficiency with Microsoft Office: Outlook, Word, PowerPoint, Excel (intermediate Excel)

• Experience working with quoting tools and CRM systems (advantage to Salesforce & NetSuite).

• Ability to work flexible days/hours to close out quarter end

• Ability to work both independently and as a member of a team.

• Time and task management skills; multi-tasking and ability to prioritize work.