This individual is responsible for various order management administrative functions that include but not exclusive to: product order audits and order processing. This individual should be ensuring that signed contracts are accurate and adhere to standards set forth by Product, Legal and Finance teams, before entering into various fulfillment systems including Oracle, Zuora, and Insite.
Team members are responsible for processing orders in a timely and accurate manner; adhering to defined time and quality SLA's, rejecting orders that do not meet quality standards; and handing off completed orders to applicable fulfillment teams.
Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements
Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements
Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise
Communicate system issues with the Tech team and work together to drive resolution
Prioritize workload to meet defined deadlines
Manage handoff of approved orders to appropriate implementations teams
Participate and collaborate with the team during process discussions
High school diploma/GED required
1+ years' experience in Order Management, Contract Entry or Billing process and procedures
Report generation, data collection systems and analysis techniques
Knowledge of Microsoft Office products including Word, Excel and Outlook (beginner)
Excellent analytical, problems solving and troubleshooting skills
Ability to define problems, collect data, establish facts and draw conclusions
Experience working with Salesforce.com or other sales management software
Experience working with Oracle and/or Zuora is a plus
Detail oriented , well organized, and ability to multi-task in a results-oriented business environment
Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
Ability to effectively communicate issues and errors to peers for issue resolution
Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast-paced environment
Ability to work independently and seek required information in order to fulfill job requirements
Familiarity with the hospitality or travel industry a plus
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
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