Order Management Specialist

Tessco Technologies Incorporated Reno , NV 89510

Posted 5 months ago

Overview

Tessco, a value-added technology distributor, manufacturer, and solutions provider, serves commercial and retail customers in the wireless infrastructure and mobile device accessories markets. The company was founded more than 30 years ago with a commitment to deliver industry-leading products, knowledge, solutions, and customer service. Tessco supplies more than 50,000 products from 350 of the industry's top manufacturers in mobile communications, Wi-Fi, Internet of Things ("IoT"), wireless backhaul, and more. Tessco is a single source for outstanding customer experience, expert knowledge, and complete end-to-end solutions for the wireless industry.

Tessco is seeking an Order Management Specialist for our team. As an Order Management Specialist, you will be fulfilling customer post shipment requests. Your focus will be working within cross functional teams to ensure the customer is well supported after their order has shipped from Tessco.

Responsibilities

  • Coordinate cross functionally to resolve short, wrong, and over shipments, warranty claims, invoicing issues, price corrections, material transfers, and return requests

  • Provide post shipment information and documentation to customers

  • Research and resolve kitted material issues

  • Review discontinued product and correct outstanding orders

  • Update bulk shipment delivery dates

  • Research and resolve inventory discrepancies

  • Update consolidated shipping costs

  • Source emergency alternate material

  • Report on and bill for material expediting efforts

Qualifications

  • Bachelor's degreein business or related field or equivalent documented experience and skills

  • Results-driven, self-starterwith excellent interpersonal skills

  • Demonstrated superior customer service abilities

  • Strong attention to detail, ability to multitask effective time management andorganization skills

  • Strong sense of urgency for customer needs balanced with an understanding & advocacy for fiduciary responsibilities to TESSCO

  • Demonstrated ability to effectively communicate and collaborate throughout cross functional teams within TESSCO organization

  • Clear understanding of operational policies and best practices

  • Ability to train and mentor team members

  • Working knowledge of Microsoft Office (Word, Power Point and Excel)

  • Salesforce experience a plus

Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.


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Order Management Specialist

Tessco Technologies Incorporated