Order Management Specialist

Rapid7 Boston , MA 02298

Posted 2 months ago

Job Description:

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 7,400 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at www.rapid7.com.

In this role you will

  • Administer the order approval and entry process utilizing NetSuite and Salesforce

  • Enter all sales contract data into our order entry systems

  • Maintain the integrity of our renewal data in NetSuite as new customer deals are entered

  • Work closely with account executives to ensure all contracts are complete, accurate, and meet internal requirements

  • Work with the rest of the revenue operations team to reconcile any order inaccuracies

  • Partner as a business advisor with sales reps to ensure that systems, revenue, compensation, legal, and sales operations are aligned on deals and deal structures

  • Advise reps on what is/is not within corporate guidelines

  • Liaise with revenue and legal teams on deal structures

  • Advise reps on product availability and rules of engagement guidelines

  • Drive continuous improvement for the global Order Management team

  • Engage with the global team on productivity projects such as: workflow improvements, knowledge sharing, field training, etc.

In return you will bring

  • Ability to work with urgency and operate effectively in a fast-paced team environment

  • Experience in accounting, order management, customer service, or analytics is not needed, but a plus

  • Experience with NetSuite and Salesforce preferred but not required

  • Proficiency in Excel is a plus

  • Ability to multi-task, prioritize, and process a high volume of transactions with proficiency, accuracy and integrity

  • Strong business acumen, organizational, time management skills and attention to detail required

  • Understanding of organizational order management processes

  • Excellent interpersonal and communication skills within all areas including verbal and written are required, with an ability to listen and communicate in a consultative style

  • A strong commitment to working with a team, providing excellent customer service, and maintaining professionalism

  • Excellent time management skills, with the ability to respond to, prioritize effectively, and meet deadlines while maintaining the highest of standards for completeness and accuracy

  • Effective and decisive under pressure

  • Independent/flexible problem-solver with ability to positively cope with change and desire to learn

  • Ability to work with urgency and operate effectively in a fast-paced team environment

  • Bachelor's degree or equivalent experience

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Order Management Specialist