Order Management Specialist

We are adding an Order Management Specialist to the team!

The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the sales, design, and project management teams in an effort to exceed the customer's expectations. The ideal candidate will have strong problem-solving and communication skills and work well in a team environment.

Primary Duties and Responsibilities

• Supporting the Sales Team with all aspects of order fulfillment

• Ensuring data accuracy regarding quoting and order placement

• Following up with vendors to ensure the accurate shipment and receipt dates

• Updating and tracking delivery tickets to ensure proper completion of orders

• Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders

• Working with sales to stay in communication with the customer throughout the ordering process

• Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals

• Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts

• Communicating daily with accounting to ensure that all pending issues have been resolved

• Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy

• Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation

• Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction

• Understanding and following all sales service customer agreements

• Maintaining product contracts for customers (found on the T drive)

• Maintaining a clean and organized workspace, including all files and documents

• Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner

• Providing back-up telephone coverage to the receptionist as needed

• Informing the CSR Manager any time an issue needs to be addressed or elevated

• Helping with any other duties as needed by the team at the discretion of the CSR Manager

Education and/or Experience

• Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)

• Experience working with computers and Windows operating system

• Interior design background a plus

Our Benefits

• Medical, Dental & Vision

• 401K with match potential

• Maternity and Paternity leave

• 2 weeks of PTO

• Work / Life Balance

• Flexible Work Schedule

• Casual Dress

Do What's Right, Do Your Best, Treat Others As You Would Like to be Treated.