Order Management Specialist (Irvine)

Order Management Specialist (Irvine)

United States, Irvine

$19.00 - $31.50 per hour

Apply now

Order Management Specialist (Irvine)

Apply now

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people's lives around the globe.

Your tasks

The order Management Specialist is responsible for ensuring the smooth running of sales and service order transactional process, as well as providing efficient coordination with order handling. They will support the Machine Service and Custom Products functions with regards to processing service orders and purchase orders.

Essential Duties & Responsibilities:

Order entry:

o Process all common activities concerning order administration (entry and logistics to run efficiently).

o Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer.

Order processing:

o Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via email/telephone

o Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction

o Monitors and resolves order issues and processing errors

o Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

Complaints:

o Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly

Returns:

o Administrate individual return of goods (entering in SAP, cont. A minimum of two (2) years of experience in data entry or logistics planning/operations.

o Possess superior task, resource, and time management abilities.

o Exemplary problem-solving skills that help to identify defects and shortcomings.

o Ability to communicate business-related and general information efficiently in verbal and written formats.

o Knowledge of ERP system (SAP).

o knowledge of CRM (Microsoft Dynamics) is an advantage.

o Excellent math, organizational, and computer skills required (MS Outlook, MS Word, Advanced user of Excel).

o act with customer) and analyze periodically the returns and adjust the payment date.

Other duties as assigned.

Your profile

• A minimum of two (2) years of experience in data entry or logistics planning/operations.

• Possess superior task, resource, and time management abilities.

• Exemplary problem-solving skills that help to identify defects and shortcomings.

• Ability to communicate business-related and general information efficiently in verbal and written formats.

• Knowledge of ERP system (SAP).

• Knowledge of CRM (Microsoft Dynamics) is an advantage.

• Excellent math, organizational, and computer skills required (MS Outlook, MS Word, Advanced user of Excel).

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Health care

GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.

Sport activities

We support the purchase of a fitness membership from the center of your choice with a subsidy.

Paid holidays

Paid time off include 12 paid days of company holidays.

Health care

We support the purchase of a fitness membership from the center of your choice with a subsidy.

Your contact

Janet Gonzalez

HR Manager

Web

E-Mail

9271 Jeronimo Road

92618 Irvine

United States