Order Management Specialist

Order Management Specialist

Date: Apr 10, 2024

Location:

US - Massachusetts, Newton

Job Category: Finance

Department: Corporate Functions (HR, Finance, Legal)

Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

About this role:

CyberArk is seeking a detail-oriented Order Management Specialist to join a growing Order Process Management team. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on customers, contracts, invoicing, revenue, and operations.

What you will do:

• Manage the end-to-end order management process including order and contract review, fulfillment, and invoicing to ensure accuracy and compliance with internal controls and company policies.

• Generate and distribute invoices in a timely and accurate manner.

• Collaborate with internal teams, such as sales, finance, and operations, to resolve order related issues and discrepancies.

• Serve as a primary point of contact for external clients addressing inquiries and providing exceptional customer service.

• Utilize Salesforce CPQ, NetSuite, and Zones to review customer contracts and subscriptions and other relevant documents with 100% accuracy to drive invoicing, revenue recognition, sales activity reporting and commissions processing.

• Identify opportunities for process optimization and efficiency gains, driving continuous improvement initiatives.

• Assist in User Acceptance Testing (UAT) for system enhancements and updates.

• Support the month-end and quarter-end close process by preparing necessary reports, reconciling data, and assisting with financial analysis as needed.

• Perform other duties and projects related to the role as assigned.

What you need to succeed:

• Bachelor's degree in Finance, Accounting or related field.

• Proven experience in order management role, preferably with a SaaS or technology company.

• Proficiency in Salesforce, NetSuite/Zones, or similar CRM/ERP platforms.

• Excellent communications and people skills, with ability to interact effectively with stakeholders at all levels.

• Demonstrated ability to drive process change and implement best practices.

• Self-motivated and proactive with the ability to thrive in a fast-paced, dynamic environment.

• Prior experience in User Acceptance Testing (UAT) is a plus.

• Strong analytical skills with experience using BI tools to analyze and interpret data.

• Excellent organizational skills and detail oriented with the ability to manage multiple, competing tasks simultaneously.

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

The salary range for this position is $56,000 - $80,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

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Nearest Major Market: Boston

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