Order Management Specialist, Custom Products

Order Management Specialist, Custom Products

United States, Irvine

Apply now

Order Management Specialist, Custom Products

Apply now

GF Piping Systems is the leading provider of flow solutions around the world. For more than 200 years, we have set industry benchmarks with over 30 locations worldwide. In 2020, Georg Fischer ranked in the Top 10 of the Wall Street Journal's list of the world's 100 most sustainably managed companies.

Sustainability at GF involves the whole value chain from the procurement to product development. A special focus lies on the topics People and Safety as well as Environment and Energy. An example of how GF lives its corporate social responsibility is the GF Clean Water Foundation. So far, GF has invested more than CHF 9 million in more than 120 projects to help supply people in developing countries with clean drinking water.

Georg Fischer LLC is seeking a highly motivated and detail-oriented individual to join our team as an Order Management Specialist. The Order Management Specialist will be an integral part of our team and will be a liaison between internal teams and external partners to ensure efficient and timely order fulfillment (manufacturing, shipping, etc.).

Your tasks

• Process all common activities concerning order administration (entry and logistics to run efficiently)

• Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer

• Order processing:

• Advising customers/suppliers/transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via Email/telephone

• Monitor backorder releases: check availability, optionally merge orders, set delivery dates, confirm/release (in SAP). Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction

• Monitors and resolves order issues and processing errors

• Preparing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.

• Complaints:

• Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly

• Returns:

• Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date

Your profile

• Mastery of English and local languages in word and writing

• Reliability, an affinity for processes, supportive nature, prefer to remain in the background.

• High efficiency on transactional processes for order handling, complaints, and returns aiming for high standard quality.

• Taking initiatives to improve effectiveness and efficiency in back-office processes.

• Decent SCM/back-office experience preferably in a technical industry.

• Knowledge of ERP system (SAP)

• Good knowledge of Excel, Word, and Outlook

• knowledge of CRM (Microsoft Dynamics) is an advantage

Benefits

Clear vision and purpose

"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.

Sustainability and innovation focus

We have high sustainability and innovation goals. Let's work towards a sustainable future together.

Excellent learning tools

At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Great career opportunities

GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.

Health care

GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.

Paid holidays

Paid time off include 12 paid days of company holidays.

Sport activities

We support the purchase of a fitness membership from the center of your choice with a subsidy.

Your contact

Janet Gonzalez

HR Manager

Web

E-Mail

9271 Jeronimo Road

92618 Irvine

United States