Order Management Specialist

Compunnel Software Group San Diego , CA 92101

Posted 3 weeks ago

  • Primary responsibilities include customer quote and order management; monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts as necessary. Works closely with US retail Marketing, Contracts, Billing, Cash Apps. to identify and resolve issues affecting timely payment.
  • Proactively manage incoming requests through a group mailbox
  • Interpret customer purchase orders and enter sales order into SAP
  • Handle product discrepancies and resolution from SAP
  • Process debit memos and returns
  • Advise on order status including order tracking and POD (proof of delivery)
  • Meet or exceed SLAs (service level agreement) established for department
  • Collaborate, create and maintain process documentation
  • Reconcile orders within SAP on an ongoing basis
  • Collect customer payments in accordance with payment due dates
  • Communicate with customers in a positive and friendly manner
  • Identify issues attributing to account delinquency
  • Maintain appropriate documentation of issues in the SharePoint notes system
  • Perform reconciliations as necessary to resolve issues affecting timely payment
  • Negotiate payment plans on delinquent accounts
  • Review and monitor assigned accounts and all applicable collections reports
  • Provide timely follow up on payment plans and commitments
  • Maintain required level of documentation on collection and support efforts
  • Escalate delinquent accounts as per the Escalation Protocol
  • Complete all reports on delinquent accounts by the established deadlines
Required Skills
  • BA, BS or equivalent with business, accounting, or finance emphasis a plus
  • 3+ years in commercial collections, account reconciliation, contracts or order management preferably in a manufacturing environment
  • Knowledge /

    Very strong interpersonal skills; eager to learn beyond job duties; confident in decision making; positive attitude; excellent time management; tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable and order entry systems.
  • SAP experience a plus.
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Order Management Specialist

Compunnel Software Group