Division: Digital Factory
Business Unit: Customer Services DF & PD
Requisition Number: 231186
Primary Location: United States-Georgia-Norcross
Assignment Category: Full-time regular
Experience Level: Entry level
Education Required Level: Bachelor's Degree
Travel Required: 5%
Siemens Digital Factory offers a comprehensive portfolio of seamlessly-integrated hardware software and technology-based services in order to support manufacturing companies worldwide. Siemens PLM Software, a Plano, Texas-based business unit of the Digital Factory Division, is a leading global provider of product lifecycle management (PLM) and manufacturing operations management (MOM) software, systems and services with over nine million licensed seats and more than 77,000 customers worldwide. For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm
Integral position responsible for processing all customer orders for a fast paced $14M business segment within Siemens.
Will report to the Quality Manager in Projects. The Industry Learning Services team provides product training and Consulting Services to DF and PD Divisions / Distributors / Customers.
Prepares and manages bi-weekly forecast and coordinates analytical review.
Performs Quality Support functions. Focus is on continuous improvement and analyzing statistical data. Assists in writing / updating process documentation and deploying / improving routine processes.
Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
Maintains a close interaction with various management functions.
Coordinates all order bookings & sales, focusing attention on document control, project close out, and acts as a point of contact for customers in order to help ensure overall customer satisfaction.
Responsible for purchase order process functions, handling order changes, expediting and tracking.
Uses discretion when handling order issues and proposes solutions to management.
Executes financial reimbursement of our Distributor Partner and Internal customer agreements, insuring all billings, reimbursements and reimbursement reporting are accurate and are processed within the same billing period.
Participates monthly in analyzing / reconciling monthly sales and cost of sales to determine accuracy, completeness of information and coordinates accruals and closure process with Finance.
Completes special research and projects on request.
Required Knowledge & Experience
Education: BA degree in Business Management, Finance or Accounting
Business acumen: Clear understanding of finance, operations, supply chain
Work experience: minimum of 2 years Customer Service work experience
Knowledge / Skills:
Proficient in SAP and excel, knowledge of SQL and can write basic queries, strong interpersonal / communication skills, organized / detail oriented, critical thinking / problem solving skills.