Order Management Analyst

Emerson Electric Co. Stafford , TX 77497

Posted 2 weeks ago

If you are an Order Management Analyst professional looking for an opportunity to grow, Emerson has an exciting, hybrid opportunity for you! Based in our Stafford, TX location, you will have the overall responsibility of an order management analyst is to ensure that customer orders and production schedules are aligned to meet contractual delivery dates and optimize customer satisfaction.

As an Order Management Analyst, you will:

  • Handle backlog priorities and overall order execution.

  • Measure the overall site performance of initial order commit date through the site availability date and ensure discrepancies are identified and corrected.

  • Ensure backlog aging is regionally tracked and any critical issues are identified and reviewed with a focus on both the solution and customer communication.

  • Track order cancellations, changes, delays, and any associated cost recovery.

  • Establish an ongoing past due recovery plan with manufacturing sites.

  • Be the internal first point of contact for the customer after the sales order confirmation.

  • Be involved with proactive programs to advise customers in advance of any shipping/schedule changes including periodic meetings to review backlog of open orders.

  • Provide support to customers and sales team regarding expediting and shipping schedule commitments.

  • Respond to customer requests for information within 1 business day.

  • Liaise with customers, suppliers and Emerson sites regarding order related issues including order status, expediting requests, shipping requirements, and order prioritization.

Who you are:

You stage activities with relevant milestones and schedules. You persist in accomplishing objectives despite obstacles and setbacks. You provide timely and helpful information to individuals across the organization. You readily action new challenges, without unnecessary planning. You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace.

Required education, experience & skills:

  • High School Diploma or equivalent

  • Minimum one (1) year of relevant experience

  • Strong Analytical skills

  • Excellent digital literacy (Microsoft Word, Excel, etc.), ability to work with detail, proven math skills, excellent written, verbal, and interpersonal skills

  • Ability to comprehend technical details/technical literacy

  • Legal authorization to work in the United States

Preferred education, experience & skills:

  • Associates or Bachelor's Degree highly preferred

  • Knowledge of valves

  • SAP experience

#LI-Hybrid

#LI-NB2


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Order Management Analyst

Emerson Electric Co.