Order Fulfillment Manager

Order Fulfillment Manager

About Us

ZAGG Brands is a global leader in accessories and technologies that empower mobile lifestyles. Our award-winning product portfolio includes screen protection, power management solutions, mobile keyboards, cases and personal audio.

What You'll Do

We are seeking an Order Fulfilment Manager who will be responsible for the life cycle (E2E) management of ZAGG Brand's customer orders from acceptance to final delivery. Will be a customer advocate focusing on ensuring orders are properly reviewed and executed in accordance with customer SLAs/IRGs. Extensive collaboration will be required with customer, distribution, transportation, purchasing, planning, and finance to ensure all aspects of order fulfillment met.

You will:

• Conduct daily review of new customer orders against customer forecast plan, stock on hand, and in-transit inventory to determine ability to accept incoming order volume request and delivery date needs of the customer

• Validate customer orders to SLA, Pricing, credit terms etc

• Communicate regularly with Customer on resolving any issue related to customers deliverable expectations

• Coordinate fulfillment schedules with the global fulfillment centers to ensure all orders are properly allocated, scheduled, and executed on-time on a weekly basis

• Act as an account champion and work closely with internal cross-functional teams to ensure responsiveness to customer requests

• Proactively diagnose and understand the underlying operational issues and opportunities in the business and work on recovery initiatives that directly impact customer committed ship dates and OTIF KPIs

• Partner with internal departments to provide customer(s) weekly order status updates, shipping tracking, open order status, product and any tasks relating to orders

• Work closely with finance on credit holds, credit limits, AP & AR related issues

• Establish and maintain regular communication with Distribution, Transportation, Purchasing and other teams as needed

• Order/ Invoice validation and 3-way match reconciliation (Umbrella Audit)

• Knowledgeable and up-to-date on all facets of assigned account- including contract compliance and program initiatives

• Assist tracking of annual account performance, including RMA requests, EOL notifications

What You'll Need to be Successful

• Must have 2+ years professional experience in operations, customer engagement and order management

• Bachelor's degree in Business Administration or equivalent related work experience required

• Highly proficient level computer skills particularly in Microsoft Office tools, CRM systems, Microsoft Great Plains, and WMS.

• Intermediate to advanced proficiency in Excel

• Experience supporting or working with retail and/or wireless carriers and distributors is highly preferred.

• Be able to work individually as well as part of a team.

• Have a clear understanding of the supply chain process Be able to work in a fast-paced environment.

• Exceptional verbal and written communication skills in English. Able to articulate and understand customers' business requirements.

• Analytical with high degree of proficiency in Keynotes and Microsoft office suite

• Attention to detail, prominent organization, and presentation skills.

• Excellent time management skills with ability to multi-task activities with shifting priorities.

• Fluency in Spanish is a plus (verbal and written)

• This position is in-office 5 days a week in our Midvale, UT location and can expect salary ranges for this position to be between $55,000-$62,000 + bonus

What You'll Love About Zagg

• Catered lunches every Wednesday

• Generous PTO + 2 floating holidays

• 401k match

• Free phone case and screen protectors

• 50% discount on all Zagg products

• Free access to Top Golf and discounted rate on food

• Tuition reimbursement

Zagg is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.