Order Entry/Customer Service Representative

Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

Who is DEXIS and why should you join the team?

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer:

• Competitive Pay and Bonuses.

• PTO, Sick Time and Paid Holidays.

• Tuition Reimbursement

• Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave

• Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!

• 401K - with exceptional company match starting DAY ONE!!!!

• Community involvement opportunities & employee appreciation events.

• Newly renovated, state of the art, climate-controlled facility.

• Newly built 1200 sq fitness room.

• Large outdoor patio area with gazebo.

• Gourmet coffee, beverages, snacks, and lunches are available in our café.

• Employee Lounge with pool table, shuffleboard and skeet ball for downtime and employee fun!

Where are we?

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.

Position Summary

The primary function of this position is any or all phases of processing sales orders, sell out, and SLA's while putting customers first. This role also has special functions including international customer service support. This role includes research and customer creation in SAP.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and process sales orders in a timely manner according to released work instructions.

• Provide world-class customer service, response time, and follow through to internal and external customers.

• Verifying accuracy of complete orders through quality self-checks

• Ensure orders are entered only if they meet the pricing approval and other policy guidelines.

• Triage orders for processing.

• Special functions including international customer service support such as ensuring that international sales orders get entered for products that are registered to the ordering country.

• Ensure smooth and seamless processing of special promotional offerings and programs

• Provide customers with timely quotes, order status, and transportation information.

• Other related administrative duties/projects as directed

Job Requirements:

MINIMUM REQUIREMENTS

Education and/or Experience:

• HS Diploma or equivalent

• 3 years of experience processing orders

• 3 years' experience in a customer service-related field

• 1 year ERP (Enterprise Resource Planning) experience

• Excellent written and verbal communication skills

• Heavy proficiency in word and excel.

• Excellence in accuracy and attention to detail is a must.

• Previous medical device industry experiences a plus.

• Superior time management skills.

• Demonstrated history of continuous improvement in work processes.

PREFERRED REQUIRMENTS

• Associate degree

• SAP experience

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$18.50 - $25.10 per hour

Operating Company:

DEXIS

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.