SAP experience? Order Entry experience?
Apply today! We have an immediate temporary or temporary to full-time hire role in Redwood City for a Pharmaceutical client. This is an established company who prides themselves in a work hard/play hard work environment with a dynamic team culture.
Perks are available! With over 20 years of experience in the industry, this is a great opportunity to join their expanding business. We are hoping to start someone soon - don't miss out!
Please note the hours are 7am - 4pm. JOB RESPONSIBILITIES ? Process orders that come in from customers (Electronic data interchange, phone, or fax) ? Interaction with customers by telephone in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. ? Generate and submit pick lists for distribution center fulfillment ? Invoicing based on shipment notifications from the warehouse ? Follow-up with customers to ensure timely and accurate deliveries ? Help accounting department with shortage and damage claims ? Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. ? Responsible for daily and monthly inventory management with 3PL ? Manage key customer relationships ? Responsible for new customer setup in accounting system and with the customer ? Manage relationships with shipping carriers, both ground and freight ? Interact with third party technical support team for troubleshooting issues ? Provide excellent customer service by resolving issues related to ordering and shipping in a timely manner ? Provide support to the Sales team by processing sample and promotional literature orders ? Perform general office functions such as telephone support, file maintenance and recordkeeping ? Check to ensure that appropriate changes were made to resolve customers' problems. ? Refer unresolved customer grievances to designated departments for further investigation. ? Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. ? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
QUALIFICATIONS ? Must be fluent in English (speaking, writing, and translating skills for both languages) ? Minimum 1 year Customer Service or Order Entry experience is required ? Must have experience dealing with medical reimbursement billing ? Requires a high school diploma or equivalent. Bachelor?s or Associate?s degree is preferred ? Courteous and professional both in person and over the phone ? Commitment to providing effective customer support ? Professionalism and a strong sense of responsibility ? High attention to detail and a commitment to accuracy ? Excellent communication and interpersonal skills ? Quick learner and highly adaptable to changes ? Comply and adhere to Company policies, processes, and rules ? Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) Apply today! ? MAS500, SAP, or similar programs along with EDI knowledge are a plus
Employment Type: Temporary-to-full-time