Cross Company Gastonia , NC 28051
Posted 3 weeks ago
To be considered for this position applicants must reside within a four hour radius of Gastonia, NC
JOB SUMMARY
You will be a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the Automation Group Order Management and Sales Team. This position is a focal point for our order processing including order entry, new customer set up, and price checking. You will be able to work as part of a dynamic, fast-paced, high performing customer support team.
ESSENTIAL FUNCTIONS
Swiftly enter customer orders, adhering to our approval requirements and workflow process.
Build and maintain knowledge of order entry and order management processes
Manage all orders coming in through AG's email inbox
Add new customers to the system including contact information
Update contact information for existing customers
Provide excellent communication by assigning tasks for the next step in the process in NetSuite and effectively utilizing the memo fields.
ADDITIONAL RESPONSIBILITIES
Process orders to meet company performance guidelines
Work under general supervision and rely on experience and judgment to accomplish goals
Attend ongoing training; retain the knowledge of processes and procedures
Assist with special customer support projects as requested by management
EDUCATION & EXPERIENCE
High School/GED required and 3+ years of order entry/data entry experience (preferably in an industrial marketplace)
Associate or Bachelors degree preferred and 1-2 years order entry experience.
REQUIRED COMPETENCIES
Computer literate and highly productive in a multi-window environment - Google Business Apps and Microsoft Office
Excellent keyboard skills - quick and accurate
ERP literate, NetSuite preferred
Excellent communication skills - especially phone and email communications
Detail-oriented and highly organized
Above average knowledge of customer service principles and practices
Above average math and problem-solving skills
Core Competencies
Customer Focus
Communicates Effectively
Drives Results
Optimizes Work Processes
Self-development
PHYSICAL & MENTAL REQUIREMENTS
Sit at a desk, with minimal breaks, for up to four hours at a time.
Perform data entry for up to four hours at a time with minimal breaks
Spend extended lengths of time viewing computer screens
Possess a clear and articulate speaking voice
Must be highly organized, with a well-developed ability to multi-task.
Possess the ability to quickly learn and retain vendor-related information and company policies and procedures.
Possess the ability to perform mathematical calculations and understand the mathematical concepts related to profit and margin.
A high degree of self-control and the ability to interact with others in a businesslike and professional manner
Ability to efficiently and calmly work in a fast-paced dynamic work environment
Cross Company