The Manufacturing Liaison (MLT) acts as the link between manufacturing, customer service and the customer to help facilitate orders with inquiries and product changes. This position involves clarifying & communicating order changes with customer regarding product information, ship/delivery dates and order costs. The MLT continuously reviews and updates orders in the system as needed to ensure accurate and timely delivery.
Review & maintenance orders already in the system per customer request. Communicate with manufacturing department of order changes.
Assist internal customers on order updates, pricing inquires, etc.
Coordinate & process rush requests
Manage shipping details with internal and external customers
Resolve & communicate inventory/out of stock issues with orders already within the order process
Run critical departmental reports such as; Same Day Ship & Backorders
High School Diploma or equivalent required
1-3 years in a customer service environment preferred
Previous experience with manufacturing & production a plus
Special Training or Competencies:
Proficiency using a computer and associated software
Strong verbal and written communication skills
Experience using order management systems such as Oracle
Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
Good problem solving and organization skills
Proven ability to work well under pressure to meet order deadlines
Excellent attention to detail
Ability to multitask & focus on multiple issues at once
Excellent customer service skills
At Bic Graphic, we believe in fostering an authentic, respectful and transparent culture where our employees can flourish, be themselves and be respected for their individuality. This culture drives innovation and enhances the value of our company. It is essential in helping us attract and retain the most qualified talent, be more competitive, and ultimately creates greater business success by providing an inclusive environment.
Bic Graphic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.