Order Coordinator

Enterprise Rent-A-Car Saint Louis , MO 63150

Posted 3 weeks ago

Overview

Enterprise Fleet Management, an affiliate of Enterprise Rent A Car, has an exciting opportunity for an Order Coordinator. The Order Coordinator will be responsible for overseeing the entire order to delivery process for all committed fleet purchases for Enterprise Fleet Management. This position provides front line administration support with the New Vehicle Administration's (NVA) Account Teams and Enterprise Fleet Management (EFM) sales teams as it pertains to the vehicle ordering and delivery process and help solve any issues or challenges. The Order Coordinator will develop and establish order verification processes with all our ordering partners. Order Coordinators will be responsible for providing a high level of customer service while developing and maintaining a strong relationship with their assigned manufacturers as well as the (NVA) Account Teams. The Order Coordinators will also be responsible for developing and maintaining a range of knowledge regarding manufacturer products and processes.

Currently, this position will train and work from home as a safety precaution due to COVID -19. When it has been determined that office work is safe to return to, this position will remain flexible and offer opportunities for on-site and work from home options. The office is located at 9315 Olive Blvd.

The starting pay range for this position is $32,000 - $35,000 annually.

Responsibilities

Responsibilities include:

  • Accurately input and edit factory direct vehicle orders

  • Research and keep EDGE system updated through out the order management process, from initial ordering to delivery

  • Provide exceptional customer service and build solid relationships with peers and manufacturers

  • Work with the vehicle manufacturers to develop an inventory pool of vehicles

  • Seek reimbursements from manufacturers for billing issues

  • Handle problem resolution and daily administrative tasks

  • Change, cancel, and divert orders and re-bill units as requested

  • Identify, research and analyze trends to provide coaching and training as needed

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum Qualifications include:

  • High school diploma or GED required

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • One year or more of Customer Service experience

  • One year or more of administration experience

  • Intermediate PC skills including; Excel, Word, Outlook and Access

Qualified Candidates must possess the following skills/competencies:

Executing

  • Takes action to meet goals and objectives

  • Follows a business plan

  • Accomplishes tasks according to the direction and instructions provided

Customer Service

  • Provides excellent service to both internal and external customers

  • Meets others' needs in a timely manner and with a positive attitude

  • Places others' needs above one's own needs

Working with a Team

  • Works well with a diverse Group of individuals

  • Places the team's needs and goals ahead of those of the individual, when necessary

  • Fosters an environment of teamwork

Detail-Oriented

  • Demonstrates a strong attention to detail

  • Provides facts and details when conveying information

  • Thoroughly reviews information for accuracy and consistency

Analyzing

  • Gathers and examines information from multiple sources

  • Studies facts and details

  • Considers past experiences and history

Communication

  • Effectively communicates both verbally and in writing

  • Clearly communicates messages, thoughts, and ideas to others

  • Demonstrates strong presentation skills

Flexibility

  • Readily adapts to change

  • Moves easily from one task or responsibility to another

  • Is able to perform tasks or complete processes in ambiguous situations

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Order Coordinator

Enterprise Rent-A-Car