Order Analyst

Bandwidth Raleigh , NC 27611

Posted 2 months ago

Who We Are:

Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services- all backed by Bandwidth's own nationwide, all-IP voice network-allow us to power the way people communicate, connect, and do business.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do feel as you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

Bandwidth's Order Analyst will focus on the day-to-day functions of phone number and feature transfers. This position will require excellent customer service skills in a fast-paced, team-oriented environment focused on delivering a variety of communications services. As a Porting Operations Specialist, you will be the main point of contact for carrier coordination, service resolution, and customer requests. The ideal candidate will be a leader and a supportive team player that has the ability to strategically problem-solve while maintaining focus under pressure.

What You'll Do:

  • Process customer telephone number porting requests in a timely manner while adhering to company and industry standards.

  • Order management for local and toll-free numbers through various interfaces.

  • Manage and monitor all stages of order implementation up to and through order completion.

  • Provide constant communication of information to customers, vendors and internal team members via email, phone and customer user interface.

  • Collaborate with team members to improve process efficiencies.

  • Provide customer issue resolution with accuracy and in a timely manner.

  • Follow-through communication on open carrier escalations, provisioning, and system updates.

  • Project management of multiple porting orders simultaneously with a high level of accuracy and quality.

  • Potential to work the hours 11 AM to 8 PM on rotation.

What You Need:

  • BS/BA degree is required. Quantitative, statistical or technical fields are helpful

  • Experience in a high volume, high accuracy environment

  • Ability to transition from task to task in a fast-paced environment

  • Ability to prioritize work schedules and manage multiple projects simultaneously

  • Acute attention to detail

  • Outstanding customer service skills

  • Excellent communication skills (verbal, non-verbal & written)

  • Must be a solution-oriented problem solver

  • Self-motivated and must work well on one's own

Bonus Points:

  • Experience with Microsoft Office (Excel, PowerPoint, etc.) and/or Google Docs preferred

  • Experience working in a customer service industry

The Whole Person Promise:

We make a "Whole Person" promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as "whole people." That means we take care of our people-in body, mind, and spirit.

  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Corporate chaplains, EAP and 401K match.

  • Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.

  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.

Applicant Privacy Notice

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
SAP S4 Order To Cash Senior Manager

Accenture

Posted 4 days ago

VIEW JOBS 4/14/2021 12:00:00 AM 2021-07-13T00:00 Job Description We Are: Accenture's SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built myConcerto, a mix of SAP and Accenture that helps lead our clients to big wins. Ready to learn as much as you can? We train our people on "new" SAP like SAP Leonardo, S/4HANA and Cloud, and we offer classes and support through our 50,000+ member community. It's also nice to know our hard work doesn't go unrecognized. We've got over 70 SAP awards-more than any other partner-and we're the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more. Visit us here to find out more about Accenture's SAP practice. You Are: An SAP transformation maestro with tons of experience helping clients meet the challenges of digitization. You're in your element using your supply chain know-how and boss-level creative and analytical powers to solve clients' most complex business problems so their companies can do more. Communication and people skills? You have both in spades and you're as comfortable inspiring teams to bring their A-game as you are presenting to the C-suite. As a senior manager, you know that your decisions will have a lasting impact, and you've got the leadership skills to handle the pressure. The Work: * Use your SAP Order to Cash knowledge and technical expertise to decipher clients' needs in SAP CS&S. * Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions powered by SAP tools such as SAP S4 ERP or SAP Order to Cash solutions * Lead delivery of stand-out SAP Order to Cash solutions that meet your clients' unique needs and position them for long-term success * Build strong, trusting relationships with your clients' senior leaders to help Accenture become the go-to partner in bringing their long-term vision to life * Grow Accenture's SAP practice by leading business development, proposal submission, and sales efforts * Serve as an expert and thought leader in the Accenture SAP practice by continuing to build your own and your team's expertise in SAP. Racking up those air miles will have to wait, as weekly non-essential travel to client sites Monday through Thursday is currently suspended. For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts. Qualifications Here's What You Need: * Minimum 10 years of experience in SAP S4 Order to Cash * Minimum 3 end-to-end SAP implementations, including project planning, estimation and solution architecture * Minimum 6 years of experience in Project Management * Experience managing teams of 15+, including offshore teams * Bachelor's Degree or equivalent experience Bonus Points If: * Experience with BRIM (Billing and Revenue Innovation Management) * You have experience leading or contributing to sales pursuits for SAP related work * You have experience in a client-facing consulting role Important information Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture Raleigh NC

Order Analyst

Bandwidth