The Order Admin Business Support team provides sales support to our Retail For Business sales team and Apple's business customers. Our focus is on delighting customers through daily management of post-sales activities with an emphasis on consistency, quality, and speed.
This position interacts directly with customers and works cross-functionally with the sales team, Accounts Receivables, Logistics, Finance, Contracts, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This role also entails a high volume of problem resolution and teamwork.This role is located on our campus in Austin, Texas.
You enrich lives by being a positive influence to those around you, in a coaching, leading, or influential peer to peer capacity You thrive on working in a fast-paced, dynamic environment, and engage well in situations requiring a sense of urgency
You're a stickler for details, ensuring accuracy and quality in all that you doYou are innovative and believe in the power of a delightful customer experience
You demonstrate resourcefulness and flexibility to match the evolving demands of the business
You are a self starter, an independent worker who thinks critically about efficiency and the end to end customer experience
You possess strong organizational skills You can navigate your responsibilities in times of ambiguity and make sound judgment when needed
Order Adminl for Business Support Specialists are responsible for: Supporting Retail Business Sales teams in AMR to consistently deliver great customer experiences Providing post-sales support for Apple's business channel, including everything from orders to shipping, billing, account maintenance, and returns Delivering excellent customer experiences through email support on post-sales related topics Analyzing business trends to partner and collaborate on continuous process improvement Complex problem solving for customer satisfaction issues, process, and internal partnerships Being an active member of the team to shape business decisions and positively impact the business Holding yourself to key performance metrics and raising the bar Analyzing business trends to partner and collaborate on key business decisions Supporting new product launches to deliver Apple's latest to our business customers
Bachelor's Degree or equivalent work experience2-3 years in a contact center or similar work environment