Oracle Service Cloud Engineer

Project description

Luxoft DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial industry. At the interface been technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we support them in planning, designing and implementing the desired innovations. Together with the customer, we deliver top performance! For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer.

Responsibilities

• Strong Oracle RightNow implementation experience with below activities. o Agent console and CP customizations. o Chat, Knowledge & CP interfacing with custom portals. o Rules & Workflow Implementation. o eMail Management. o Custom Add-in development. o Custom Processes development. o REST API development.

SKILLS

Must have

• Exp range - 7 - 9 years

• Strong technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations/upgrades.

• Sound knowledge on AJAX, HTML/CSS, PHP.

• Conduct operational support for Oracle RightNow CRM workspaces.

• Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.

• Provide administrative support on a daily basis, including provisioning and de-provisioning.

• Develop operational reports and dashboards, provide documentation of processes and procedures.

• Troubleshooting experience in variety of technical issues.

• Knowledge of SSO, SAML & OAUTH implementation.

Nice to have

Insurance domain exp. • Below trainings/certifications completed, is preferred o Oracle Service Cloud Administration o Oracle Service Cloud Analytics o Oracle Service Cloud Integration for Developers