Oracle Fusion Cloud Service Delivery Manager

Relevant Experience

12+ years of experience

Technical/Functional Skills

A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. This document provides you with everything that you need to know to kick-start your career as a service delivery manager.

Experience Required

12+ years of IT experience in total and should have minimum of 5 years of experience in service delivery.

Roles & Responsibilities

• Service Delivery Managers require a diverse range of skills to effectively manage the delivery of IT services. Here are some key skills that are important for a Service Delivery Manager:

• Technologies Worked: Oracle Fusion Cloud Experience

• Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

• &nbs p; Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

• Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.

• Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

• Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to