Oracle Cloud HCM Data Load - Senior Technical Support Engineer

Fusion HCM Support Team is expanding to support our rapidly increasing customer base. The team partner's with development in supporting early adopters and new customers.

It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If the notion of being able to define a group from early stages on and shape our collective future is exciting to you, then this is the place to be.

Position Overview: Position is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Talent Management.

Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.

Job Responsibilities: The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems.

The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Note: This role may need you to work on weekends and multiple shifts on rotation basis.

Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.

Functional/Technical Knowledge & Skills:Excellent analytical and problem solving skills.HCM product suite experience, which may include HCM implementation or technical HCM Support experience

Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software

Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web ServicesUnderstanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql)Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.Experience in filtering and updating complex technical knowledge for use in problem resolution

Four or more years relevant working experience (3 years' experience working with HCM Cloud products)Must have ability to lead customer meetings

Must have ability to lead peer-level discussions for customer issues

Career Level - IC3