Oracle Application Functional Specialist III

Overview

Why GMF Technology?

GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization - we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.

We are building global platforms, in LATAM, Europe, China, U.S. and Canada - and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About The Role:

The Oracle Application Technical Specialist III is responsible for providing analysis and second-tier support for Oracle E-business Suite and related third-party applications. This includes, but is not limited to, gathering business requirements, design and maintenance of business applications, application configuration, systems testing, and end-user production support. The Oracle Application Technical Specialist III will provide both technical and functional support to the business and should have a solid understanding of the business processes and how they relate to the supported business applications. Technical skills are required to understand the table structures, provide adequate issue resolution, and develop complicated reports. This employee has heavy contact with other company departments as well as outside vendors in support of international IT operations.

• Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements

• Responsible for analyzing and resolving functional and technical problems of supported applications

• Implement business software and provide systems administration set-up and configuration

• Coordinate with program development teams on software interfaces used by supported business applications

• Work closely with internal business units to facilitate project completion

• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems and business solutions

• Assist with the creation, documentation, and execution of test scripts for supported systems and research and implement solutions to issues identified during testing

• Perform project planning, coordination and management on multiple projects

• Communicate with managers and business partners on business systems and project statuses

• Interface with software vendors and suppliers in support of business application software packages

• Perform other duties as assigned

• Conform with all company policies and procedures

Qualifications

What Makes You A Dream Candidate?

• Advanced knowledge of business processes for supported business groups

• Advanced knowledge of information technology systems, infrastructure and operations

• Advanced working knowledge of information systems and operations systems for supported business groups

• Knowledge of business processes for supported business groups

• Proficiency with Oracle e-Business Suite including but not limited to GL, AP, PO, AME, Purchasing, FA, CM)

• Knowledge of information technology systems, infrastructure and operations

• Significant experience in a large and complex business environment

• Working knowledge of the Corporate Business solution environment

• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes

• Strong people skills including the ability to interact with employees at all levels

• Excellent written and oral communication skills

• Ability to create and work RFC and SR tickets with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support

• Ability to meet expected delivery dates and the tasks necessary to achieve objectives

• Advanced computer skills and conversance in information technology issues

• Advanced experience with data visualization concepts and tools

• Deadline oriented

• AIM Methodology and Project Management Life-cycle Knowledge

Experience:

• High School Diploma or equivalent required

• Bachelor's Degree in related field or equivalent work or military experience preferred

• Master's Degree in related field preferred

• 5-7 years support experience in an IT environment and respective business area in analyzing and implementing applications systems required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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