OR Clinical Resource Coord/Supervisor - Orthopaedic Institute (Ambul Care Admstn Supv 2)

Ucsf Medical Center San Francisco , CA 94118

Posted 7 months ago

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve a promise we share with the professionals who make up our team.

Ranked by U.S. News & World Report as the number one hospital in California and among the top six in the country UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The Orthopaedic Institute offers world-class orthopedic care, including state-of-the-art equipment and technology.

Our experts, who are some of the nation's most experienced orthopedic specialists, treat a wide range of musculoskeletal conditions. They provide care to relieve pain and improve mobility so patients can return to their highest level of performance and enjoy a healthy, active life.

Job Summary

The OR Resource Coordinator will be responsible for managing the OR resources of the Dept. of Orthopedics.

This position will provide support and guidance to 25 - 30 OR schedulers in a staff support role in the ortho department. The OR Resource Coordinator will also be responsible for ensuring compliance with departmental standards related to OR scheduling, consents, and billing.

This position will be responsible for developing analytical tools to trouble shoot problems and monitor performance.

Required Qualifications

  • Functions as a contributing member of a team in individual practice sites as well as at the Departmental level

  • Competent at representing department at high level meetings with Department Chair and Chiefs of Service

  • APEX: OPTIME trained or similar surgery scheduling experience

  • UCSF Surgery Scheduling Experience or similar surgery scheduling experience

  • Demonstrated competence in MS Office: Word, and Outlook

  • Demonstrated knowledge in MS Excel

  • Ability to positively influence behavior of others without direct supervisory authority

  • The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Demonstrated skills in conflict management and facilitation

  • Demonstrated analytical problem solving skills

  • Experience as a trainer

  • Previous supervisory experience

Licensure/Certification

  • N/A

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

  • Picks up and disposes of any litter found throughout entire facility.

  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.


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OR Clinical Resource Coord/Supervisor - Orthopaedic Institute (Ambul Care Admstn Supv 2)

Ucsf Medical Center