Requisition ID: 24092
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
The Optometrist is a leader within the organization, delivering the brand promise, experience and the organization's key results through people. Specifically, the Optometrist ensures all patients receive the highest quality Optometric care by performing and managing the key steps. The Optometrist also delivers the office's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:
Patient Satisfaction Excellence
Addresses all patients' visual life style needs
Builds patients' for life
Explains each step of the eye exam
Listens carefully to patient's questions or concerns
Provides a summary of patient's overall eye health
Conducts all services in accordance with protocol and accepted standard of care.
Ensures all patients receive accurate diagnosis and appropriate recommendations on the initial visit.
Establishes a positive Doctor/Patient relationship.
Effective communicates with all office and store associates to ensure a seamless patient experience.
Provides effective on-the-job training and guidance to team members making use of Company provided programs. Trains in areas including:
Front desk/office procedures
Contact lens Training
Exam quality by other Doctors
Delivers clear, motivating and constructive feedback in a timely manner to all associates. Confronts problem performers directly and without delay.
Creates a positive culture linked to the corporate culture; identifies what motivates each individual and directs conversations and actions appropriately.
Encourages associate decision making at the level closest to the patient.
Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
Overall Patient Satisfaction
% Sales to Plan
Other Key Performance Indicators
Maximizes "One Voice" partnership through leadership, participation and involvement in the following:
Right the First Time
Takes pride in the appearance of the office.
Maintains safe working environment for all associates/patients.
Leads by example in demonstrating safe work practices
Doctor of Optometry
A proven track record of delivering the organization's results through people
Knowledge of current Optometric theory and technology
Comprehensive knowledge from operations, processes and business implications
Strong communicator and listener
Problem solving ability
The Luxottica Group