Performs as a resource expert for Options for Long Term Care (OLTC) programs to staff. Provides training on program rules, regulations and compliance procedures for all new and existing OLTC staff. Audits OLTC programs and performs case review activities for accuracy, compliance, and timeliness.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. (Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class.)
Acts as a resource or expert in Options for Long Term Care services program areas providing technical assistance, clarification and support to other employees in the unit on program policies and procedures. Troubleshoot with staff and provide direction on resolution for complicated cases.
Assists case managers when intake referrals are high or there are uncovered caseloads. Maintains a caseload of complex, confidential and/or sensitive cases as assigned.
Develops a training program for new employees working in conjunction with the OLTC Program Intake Specialist. Maintains and updates as needed all training tools, manuals, and presentations as Options for Long Term Care program rules and guidelines are added, changed, or updated by State.
Works with supervisors to develop internal policies and procedures for the Options for Long Term Care team. Develops refresher training materials for existing staff members within OLTC based upon identified needs.
Facilitates the training program for new employees in conjunction with the OLTC Program Intake Specialist. Conducts trainings to optimize employee learning and development using the most effective instructional methods.
Documents training outcomes on new employees and provides feedback to the supervisor identifying areas for improvement and tracking trends resulting in additional training needs. Provides and documents ongoing, refresher trainings to staff. Assists supervisors with coordinating and tracking attendance at required State trainings. Provides trainings to other divisions and with community partners as needed.
Completes case reviews of new case managers for up to three months after they have begun working in their caseload to ensure program compliance. Completes routine in-depth case reviews of ongoing cases to ensure program compliance by reviewing content and system data entry to determine if accurate, timely case processing occurred based on program regulation and requirements. Documents case review findings for review by supervisors and provide timely and accurate case review feedback to the appropriate staff.
Maintains all client information in the OLTC Master Client List. Completes case status change requests from case managers to the OLTC Master Client list through research, case audits, and follow up.
Assists in creating case managers personal client tracking and resolving any issues that arise. Keeps the Master List up to date and accurate, including monitoring that the provider information is completed by case managers. Maintains the provider resource lists utilized by case managers and provided to clients.
Required Work Experience:
Two years full time work experience in a human services environment.
One-year experience working with Options for Long Term Care programs.
Preferred Work Experience:
Experience working with a diverse population including disabled individuals of all ages, aging populations and individuals with behavioral mental health needs.
Experience working with or knowledge of community resources and other community-based services for the aging or disabled population.
Experience performing needs assessments and/or care planning for individuals.
Experience determining functional eligibility for Long Term Care programs or supportive services.
Experience providing training and quality assurance.
Required Skills, Knowledge and Abilities:
Must have a valid Colorado Driver's License and Liability Insurance. Must provide own transportation and be willing to travel throughout Weld County.
Must pass Human Services Background Checks.
Other Necessary Requirements
Ability to enter data into several different computer programs. Ability to learn and apply new computer skills on a regular basis. Knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Ability to read and comprehend instructions, correspondence and department policies and procedures. Ability to write correspondence.
Ability to effectively communicate in one-on-one and small group situations to customers, clients and other employees of the organization.
Ability to apply math concepts and calculations in the work environment.
Ability to apply common sense to problem solve in a work environment.
Ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
Attend meetings, trainings, and conferences related to SEP programs administered and clients served.
Must be willing to meet with clients in their home, hospital or any other appropriate settings as determined by State and Federal regulations.
Ability to stay informed of and comply with latest rules, regulations, and legislative issues that may impact the Long-Term Care System and attend all appropriate local and state meeting, committees, workshop and conferences.
Possess a working knowledge of community resources and assistance programs and participate in community committees and/or task forces as needed and assigned.
Follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Adhere to strict confidentiality guidelines and appropriate release of information.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to sit for extended periods of time and is occasionally required to stand and walk.
Occasionally the employee may be required to lift and/or move heavy files or objects up to 25 pounds. The employee frequently is required to use their hands and reach with hands and arms. Specific vision abilities required for this job include close vision, distance vision, peripheral vision, and ability to adjust focus such as that used when using a computer or reading.
Weld County Government