The Optician must be able to fabricate a complete pair of eyeglasses within time frames to satisfy quality and company standards. Additionally, the optician performs various minor repairs and adjustments as required to meet patients' needs. With the advancement of technology as it pertains to the lab equipment, one of the optician's main focuses should be on the sales floor. The optician will ensure that the proper measurements and lenses are being fitted, assist the eyewear consultant in area's needs, be readily available for the optometrist and trouble-shoot any customer needs or concerns. Opticians will also be cross-trained in all other functional areas of the office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Fabricate eyeglasses satisfying quality requirements established by ANSI Standards and My Eye Dr.
Facilitate the preparation, assembly, and delivery of eyeglasses within the designated delivery date/time promised (primary duty).
o Order all lenses and frames, according to company protocol, utilizing the correct vendor.
o Understand all of the equipment necessary to manufacture a pair of eyeglasses.
o Documenting information pertaining to lab ordering and manufacturing on the eyeglass sales invoice and entering into the POS system.
o Ensure all trays are labeled correctly according to company protocol
o Handling Redo's in the proper manner, auditing to ensure they are ordered and received at zero cost (RD-35)
o Review next days' jobs for potential delays or problems. Immediately notify patients of any delays, as well as new promise time. Document all delays on Blue Job Summary Slips.
o Prepare and forward all lens and frame returns to Home Office.
o Final inspect all eyeglasses prior to leaving the lab to ensure quality.
o Reorder stock inventory on a weekly basis, ensuring plan-a-gram, levels are adhered to at all times.
o Review jobs "on hold" and follow through on 'old jobs' to ensure they are completed and delivered. Ensure all holds are properly handled.
o Maintain lab according to company standards (lab procedures)
o Prepare all lab outgoing mail by specified pick-up times, utilizing prepaid slips by all labs.
o Monitor jobs waiting to be picked up. Inform management of any job held over 30 days
Assist with patient care to include: answering of phones, greeting patients, assisting patients with frame and lens selection, dispense and adjust eyewear to patients, troubleshooting of any patients having difficulties, and their new RX.
Before physical possession of lenses, spectacle eyeglasses, contact lenses and other optical devices is transferred to the customer, the optician will personally fit the optical device upon the customer.
Demonstrate a strong working knowledge of lenses and product availability.
Communicate with Eyewear Consultants on measurements, ordering time constraints, adjustments and troubleshooting.
Maintain and clean all lab equipment and machinery on a daily basis.
Help maintain the attractive appearance of the office.
Be flexible and work assigned schedules and\or locations that may be altered to meet patient's needs.
Attend all office meetings.
Participate in all training opportunities offered by My Eye Dr.
Other duties, as required.
EXPERIENCE AND QUALIFICATIONS
AA or BA/BS in related field is desirable.
Minimum 3-5 years of related Optician or Lab Tech experience within a similar retail office environment.
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
Proficiency in utilization of automated equipment and systems standard to the optometry industry.
Pay Type Hourly
Hagerstown, MD, USA