Optical Helpline Associate

Are you looking for a workplace with a mission you can believe in? At U.S. Vision, we believe that Quality of Vision improves Quality of Life. We pride ourselves on hiring dedicated associates that partner with talented optometrists to help people experience optimal eye health and eyesight. U.S. Vision is looking for an Optical Helpline Associate to join our team out of the corporate office in Blackwood, NJ!

Schedule: Tuesday-Friday, 12-8 and Saturday 9:30-5:30

Pay: $15.14 - $16.14

What You’ll Do:

• Serves customers by providing product and service information, resolving product and service problems.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Prepares reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Maintains customer records by updating information as it occurs.

Requirements

What You Need:

• 1+ years’ experience working in a customer service capacity. Experience in a call center preferred

• High school diploma or GED

• Computer Skills - Must possess beginner skill level in MS Outlook, Word, and Excel.

• Highly organized and a strong attention to detail.

• Ability to manage multiple responsibilities effectively in a fast-paced environment with attention to detail.

• Excellent verbal and written communication skills.

• Excellent interpersonal skills, including the ability to build and maintain effective business relationships and engage in teamwork.

• May be required to work early or late, depending on events and business needs.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)