Ops Senior Clerk - 64950095

Requisition No: 824031

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64950095

Pay Plan: Temp

Position Number: 64950095

Salary: $20.00 per hour

Posting Closing Date: 03/14/2024

Total Compensation Estimator Tool

Open Competitive Opportunity

Other positions from Palm Beach County may be filled from this posting

Specific Responsibilities:

• This is a Senior Clerk position working in the Central Appointment System Center - Greenacres WIC Center responsible for managing a high volume of incoming and outgoing telephone calls.

• Answers phone and appropriately handles all calls according to FDOH CHD policies and procedures. Responds to questions and requests for information about the WIC program from prospective clients, community partners and the general public. Explains WIC program eligibility, application and appointment procedures including but not limited to eligibility criteria and documents to bring for each appointment. Schedules appointments for certification, re-certification, second nutrition education contacts and other program services in the WIC FL WiSE system appointment module according to DMS150-24 (WIC Manual) for all WIC sites. Identifies first trimester pregnant applicants and assures a certification appointment is given within the required timeframe. Provides referral to other Florida Health Palm Beach County services, resources and other community agencies and programs. Retrieve voice mail messages and returns calls in a timely manner. Responds to requests related to out of state and WIC Overseas transfers. Provides requesting agency with needed client information following established information security procedures.

• Retrieve voicemail messages and returns calls in a timely manner.

• Responds to requests related to out of state and WIC Overseas transfers. Provides requesting agency with needed client information according to established information security procedures.

• Contacts potential and current clients who missed their appointments. Schedules and reschedules appointments assuring the correct type of appointment is given. Monitors next available appointment dates for all sites and notifies supervisor.

• Collects relevant data to allow templates to be adjusted to accommodate participation increases.

• Provides federally mandated second nutrition education for low-risk WIC participants on basic nutrition and breastfeeding support, following established protocols and WIC Program procedures and guidelines as stated in the WIC Manual (DHM 150-24). Notifies clients of expiring certification.

• Participates in monitoring appointment center quality assurance standards, processes, and productivity. Engages in process improvement activities related to the appointment process and other related processes and indicators, such as first trimester entry into WIC, processing standards and second nutrition education contacts.

• Participates in program and work unit staff meetings, in-service training, and other staff development activities. Completes mandatory FDOH CHD and WIC training within required timeframes. Completes travel vouchers following established guidelines and deadlines and maintains daily logs.

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to collect, record and analyze data.

• Ability to communicate verbally in a comprehensive, focused and appropriate manner.

• Ability to prioritize and organize work and control use of time. Ability to multitask effectively with a high volume of people and using a variety of communication methods including telephone skills.

• Skill in the use Microsoft Windows based computer software programs and equipment of specific program software such as WIC Data System.

• Ability to apply high-level customer service to internal and external customers and to interact with co-workers, supervisors and others to establish and maintain effective relationship.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

5985 10th Avenue North,

Greenacres, Fl 33463

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.