Ops Senior Clerk - 64906962

Requisition No: 827845

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64906962

Pay Plan: Temp

Position Number: 64906962

Salary: $18.00 hourly

Posting Closing Date: 05/02/2024

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FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

SENIOR CLERK - 64906962

COMMUNITY HEALTH-OUTREACH

OPEN COMPETITIVE OPPORTUNITY

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

DESCRIPTION OF DUTIES

The incumbent performs a variety of clerical duties related to immunization services. Duties include greetings, registration, filing, medical records and phone operation.

Face to Face or by telephone: greets client, determine purpose of visit, answers customer questions, provides information and routes clients as per procedures. Receives and screens incoming calls, take messages and respond to public and routine inquiries. Answers telephones/transfer calls.

Register clients in HMS and check third party insurance. Interview, verify and record patient demographics, for the Immunizations Program.

Interview and records patient demographics in the Florida Shots system for Immunization clients. Prepares and witnesses consent forms and release of information.

Assist individuals, families and/or groups of individuals accessing our immunization outreach clinics in a variety of settings including schools, day cares, mobile home parks, community resource fairs, homeless and substance use agencies, and other public/community facilities. The scheduled community events may occur during the evenings and weekend.

Protects the security of medical records/EHR and ensure that confidentiality is maintained and follows policy and procedures. Utilizes approved forms/screens.

Scans registration and immunization consent forms in HMS. Review documents scanned into HMS by client's electronic medical records case file prior to deleting. Maintains hard copy records and packs/logs for storage. Follows the facility's retrieval and log out/in procedure to account for all records.

Participates in workgroups and meetings and attends/completes required trainings. Reviews/responds to email daily and completes on time all administrative requirements such as EAR's timesheets, reports, etc.

Performs other related duties as assigned. Organizes and maintains client's records and files by agency policy.

Maintain a calendar of appointments, reports, and other commitments as assigned. Preform primary duties of other clerical staff in their absence and other related administrative duties as requires.

Position reports directly to the Operations & Management Consultant II.

MINIMUM QUALIFICATIONS:

• Are you willing to work before, during and/or beyond normal work hours, or days in the event of an emergency? Additionally, emergency duties are inclusive of working in Special Needs Shelters, or performing other emergency duties, but not limited to responses to or threats involving any disaster, man-made or natural.

• Experience handling confidential information including patient medical records.

• Experience interviewing or registering clients in a doctor's office, medical setting or social service program.

• Willing to work evenings and weekends as determined by program needs.

PREFERRED QUALIFICATIONS:

• Experience utilizing Microsoft office products.

• Proficient in written and spoken English, bilingual.

• Three (3) or more years of experience working with the Public or Community agencies.

• Experience interacting with customers in person and via telephone.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

BROWARD COUNTY

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.