Ops Reporting Coordinator Mon-Fri 11Am-8Pm (Flexible)

Williams Lea Columbus , OH 43216

Posted 6 months ago

Product Support

  • Mitigate risk factors through careful analysis of financial and statistical data. Anticipate and managed change effectively in rapidly evolving global legal business environment

  • Drive continuous improvement of processes, policies, and procedures in support of both Firm and user legal invoice process objectives

  • Define scope, goals and deliverables that support business needs of both the clients and users as it relates to legal invoice workflow application

  • Gather and investigate issues, escalating to the appropriate channels when necessary; excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions

Able to merge client and user needs with business requirements; acting as first line support for incidents escalated by CIP and other stakeholders in the global legal invoice process

  • Brief CIP and other affected parties with configuration requests and changes where appropriate

  • Effectively train, motivate and mentor CIP and other designated users on use of functionality and workarounds related to the legal invoice application

  • Develop specific client legal workflow application documentation and reports, including preparation of client matter project financial analysis and project metrics

Maintain relevant reference data in client legal invoice system (e.g., invoice rules, outside counsel records, etc.,)

Maintain wiki database detailing solutions and workarounds to known system and process issues

Work closely with client accounts payable to remedy failed billing data points

Setting and managing product support tickets

Release Testing

Creating and maintaining test scripts in all environments

Executing test scripts across modules for all software releases

Coordinating your testing effort with the release schedule

Reporting

In conjunction with the CIP Manager and Business Analyst, scope all reporting requirements to monitor and track client critical data to mitigate risk as well as improve performance of legal workflow system and legal invoice process

Build, test and deliver monthly/quarterly/annual reports to the client's specifications

Represent interests of CIP team as well as client when discussing legal invoice system and/or process issues

Managing "savings" reports which detail audit results as well as other initiatives by CIP and/or the CIP enforced legal invoice process

Develop and publish data and process compliance reporting; present results to client management team

Managing user creation and permissions

Manage the assignment, communication, and use of UTBMS task codes; help to ensure that proper task codes are used and maintained in client legal workflow application

In conjunction with client IT, scope all template users including managing access permissions

Maintain and manage template users including updates to roles and permissions

Manage wiki guidelines on user creation and subsequent updates

Create new users and administer basic login / navigational training

Log time spent on individual clients

Functions related to Regional Auditor role (to be perfored as necessary)

Conduct invoice audits and provide results to client attorney and/or vendor firms as applicable

In tandem with troubleshooting steps, duties will include approving invoices and/or routing invoices to approvers along with notification with reasons for escalation

Respond to vendor firm and client inquiries related to legal invoices

Williams Lea Tag offers an exciting and supportive business environment. We develop our people and reward their contribution. We work with openness and integrity. We are an equal opportunity employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

WLRSR


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Ops Reporting Coordinator Mon-Fri 11Am-8Pm (Flexible)

Williams Lea