Ops Quality Control Analyst - 65650327

Requisition No: 831547

Agency: Elder Affairs

Working Title: OPS QUALITY CONTROL ANALYST - 65650327

Pay Plan: Temp

Position Number: 65650327

Salary: $15.00-$18.50 HOURLY

Posting Closing Date: 06/28/2024

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DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

• OPEN COMPETITIVE*

ATTENTION CANDIDATES

• All fields in the candidate profile must be completed.

• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.

• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.

• References and file reviews from previous employment may be verified to determine suitability.

• Resumes and other documentation can be attached to provide additional information.

• The successful candidate must be able to pass a Level II Background screening.

• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number. If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida's elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency's mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs (DOEA) provides most direct services through its Division of Statewide Community-Based Services, which works through the state's 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.

The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty. Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:

• Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees

• Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com)

• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)

• Flexible Spending Accounts

• Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

DUTIES AND RESPONSIBILITIES:

• This position is responsible for conducting routine access visits and investigating complaints about services in long-term care facilities. The ombudsman is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman serves under the direction of the District Ombudsman Manager (DOM).

• Following certification as ombudsman, travels to long-term care facilities and conducts routine access visits.

• Following certification as ombudsman, travels to long-term care facilities to identify, investigate, and resolve complaints made on behalf of residents that may adversely affect their health, safety, welfare or rights.

• Identifies significant individual and systemic problems affecting residents and bring them to the attention of the District Ombudsman Manager.

• Facilitates complaint processing, including conducting interviews, reviewing documents, and writing reports of findings.

• Provides information and assistance regarding long-term care issues to the general public, residents and staff of long-term care facilities, community organizations and other interested parties.

• Attending resident council and family council activities as needed.

• Maintains documentation in the ombudsman database to include maintenance of case records.

• Performs other duties as assigned.

• Travel is required.

• Attendance is an essential function of this job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Possesses good organizational skills.

• Ability to handle telephone calls in a courteous and effective manner.

• Ability to communicate effectively both orally and in writing.

• Ability to operate general office equipment.

• Ability to conduct assessments and fact-finding interviews.

• Ability to investigate, analyze and resolve complaints.

• Ability to write reports.

• Ability to deal effectively with people.

• Ability to perform basic arithmetic calculations.

• Knowledge of basic investigative techniques.

• Knowledge of the rules governing Ombudsman investigations and assessments.

• Ability to collect and analyze evidence.

• Ability to use deductive reasoning.

• Ability to analyze information and determine its validity.

• Ability to write accurate investigative reports.

• Ability to make independent decisions.

• Ability to conduct thorough investigations.

• Ability to maintain strict confidentiality.

• Ability to establish and maintain effective working relationships with others. Apply the policies, procedures, and programs governing the agency.

• Ability to communicate with others to obtain and verify information.

• Ability to analyze and interpret written, numerical, and verbal data from various sources.

• Ability to type and prepare reports and memoranda accurately and timely. Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.

• Ability to read, understand, and apply regulations, and policy directives. Ability to fulfill all ombudsman program certification and continuing education training requirements.

• Proficiency in Microsoft Office Suite and Windows 2000.

REQUIREMENTS:

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.

• Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. Must possess a valid Florida driver license.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.