Ops Project Business Lead

Panda Express Rosemead , CA 91770

Posted 3 months ago

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.


Summary of Job Scope and Expectations:

The Operations Project Business Lead position is responsible for serving as a consultant to Operations projects, working with Operations to conduct and execute projects. This position works collaboratively with Operations leaders (VPs, RDOs) to provide needed project support, including research, analysis, and input into the decision-making process. The Operations Project Business Lead also participates in pilot projects focused on a small number of stores to create prototypes for wider implementation (e.g., reducing food waste, ensuring food quality at store opening/closing). Based on the results of pilot projects, this position establishes standard operating procedures and protocols for broad implementation. In addition, the Operations Project Business Lead may present project results and make recommendations to the Leadership Team.

Essential functions:

The essential functions in this job description are not all-inclusive of this job's duties and responsibilities. Reliable and dependable attendance is required.


  • Serves as a consultant to Operations projects, working with Operations to conduct and execute projects.

  • Works collaboratively with Operations leaders (VPs, RDOs) to provide needed project support, including research, analysis, and input into the decision-making process.

  • Participates in pilot projects (e.g., reducing food waste, ensuring food quality at opening/closing) to create prototypes for wider implementation.

  • Establishes and implements program instruction guides and standard operating procedures and protocols associated with Operations initiatives as basis for broad implementation.

  • Conducts financial and statistical analyses to make business recommendations,

  • Reviews, enhances, and produces processes and policies that are consistent with Operations practices for a variety of business initiatives.

  • Develops cross-functional relationships to support new and productive internal and external alliances.


  • Bachelor's degree in Business or equivalent experience required

  • Minimum five years of Operations-related experience, preferably including experience in Operations as a General Manager or above

  • Completion of GO100 courses

  • Successful completion of annual store training


  • Ability to demonstrate and teach Panda's Mission, Values, and Culture

  • Knowledge of retail/hospitality industry and practices

  • Strong knowledge of Operations and Operations Support

  • Strong computer/technical skills and proficiency in Microsoft Office Suite

  • Strong communication (oral and written), listening, and interpersonal skills

  • Strong customer service skills

  • Strong time management and organizational skills

  • Strong analytical, financial analysis, and project management skills

  • Ability to work effectively with senior Operations leaders

  • Ability to meet deadlines and multi-task

  • Ability to identify complex problems and issues

  • Ability to work on complex projects with minimal direction

  • Ability to conduct independent research, access data, and produce needed reports

  • Ability to analyze and interpret data

  • Ability to work effectively with senior Operations leaders

  • Ability to present to the Leadership Team

  • Ability to build business relationships internally and externally

  • Ability to demonstrate proactive behavior

  • Ability to access data and produce needed reports

  • Ability to work positively with other departments and Operations ("win/win")

  • Ability to embrace change and continuous learning

Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principals of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc is an Equal Opportunity Employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Analyst

Edison International

Posted Yesterday

VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 Energy for what's ahead. Are you looking to make a difference in your career? We're working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. About Our Team… The role of IT goes beyond the traditional Information Technology "service provider." Many of the innovative ideas and projects that shape the company's future and move SCE forward are dependent on technology. IT employees are at the heart of these projects, collaborating, designing and executing technology solutions that are transforming our industry. About You … * You are a natural problem solver who wants to grow in a flexible, empowered culture. * You are relentlessly curious and always asking "why do we do it this way?" * You are deeply analytical with an ability to critically think through complex business issues. * You have the ability to develop and maintain strong client relationships. * You are adaptable, thriving off variety and new challenges. If you're looking for an interesting and meaningful career that allows you to brainstorm and find creative solutions then look no further, this is the perfect career for you! The Job… As a Business Analyst, you will provide strategic, analytical, and technical support for solution planning activities. You'll work closely with our IT planning teams and business clients to identify, collect, clarify, and translate business requirements into documentation (using appropriate tools and models) from which business cases and initiative roadmaps are developed. You will conduct business case development, design presentations and perform business process analysis to ensure integration, communication, alignment and accurate hand-offs. You will play a key role in soliciting and detailing business requirements as the team is moving to a Capabilities Based Model. You may act as an authority (SME) for our Customer Service and Power organization's applications. You will perform problem analysis, direct implementation of resolution and mitigation. You will also ensure all appropriate IT and client's technology planning artifacts are completed. Your Areas of Focus Will Include… * IT Systems Business Analysis – Lead analysis of business requirements and the development of system requirements and design specifications to address complex business needs. Perform analysis to support a wide variety of business initiatives to integrate work across relevant areas, develop business strategies and services, improve client satisfaction and productivity, manage risks appropriately, execute business plans, and manage information. * Business Intelligence – Provide valuable input to business intelligence roadmaps and development plans. Including ad-hoc report development and data mining. * IT Technology Partnerships – Work with key business partners and IT teams, lead work to understand business priorities, identify strategic initiatives. Assess business imperatives and goals and articulate them as Information Technology needs. Facilitate translation of business needs to develop business cases. Collaborate with business and technology partners to elicit, analyze, translate, and document business requirements into technical requirements. Identify gaps in the potential solution and communicate to business partners. * Project Management – Coordinate projects/programs, process improvement efforts, performance analytics/metrics, optimization, cost budgets, project resources to ensure projects are delivered on time and within budget. Including the creation, tracking and coordination of the investment planning documents (Investment and project proposals). * Process Improvement – lead the demand intake process and the identification and training on the use of appropriate tools to support the work intake and routing processes. The essentials for your success... * Bachelor's degree. * Five (5) years of experience in defining system requirements, project scope, and performing cost/benefit analysis. Desired qualifications… * Master's degree. * Experience with electric utility systems. * Ability to make effective decisions that meet business needs while minimizing risk and operating within company policies and all levels of regulations. You should know … * You are legally authorized to work directly as employee for any employer in the United States without visa sponsorship. * Relocation does not apply to this position. * The primary work location for this position is Rosemead, CA. Why Edison? The people here at Edison don't just keep the lights on. Our mission is so much bigger. We are fueling the kind of innovation that is changing an entire industry, and quite possibly the planet. You'll have a chance to grow your career and make a difference in the world. SCE serves a population of approximately 15 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. As a company, we have big dreams and we know nothing big is ever accomplished alone. Join one of the nation's leading electric utilities in making sure California, and all of us who live here, shine bright. At SCE we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. Edison International Rosemead CA

Ops Project Business Lead

Panda Express