The Operations Manager manages a medium to large operation with multiple units and/or multiple sites, taking a leadership role in the group, area, or function. Typically manages subordinate managers or teams. Receives general instructions regarding the scope of assignments but has flexibility in determining the priority and ordering of assignments. Judgment is exercised in interpreting practices and procedures and resolving most work problems.
Plans, directs, organizes and controls activities of the Operations Team in order to maintain appropriate levels of customer service, and operational efficiency while meeting all regulatory requirements.
Established and maintains relationships with lines of business (LOBs) across all areas of the Bank to be kept informed of any activities that could impact bank operations and ensure agreed upon service levels are being met.
Provides Bank Operations Executive and Senior Management information and analysis of overall production and incident activities on a monthly basis. Understands how the department is performing by monitoring the business activity of all units under the bank Operations umbrella.
Directly supervises employees while overseeing assigned function(s). Carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; managing and appraising performance; coaching and development; addressing complaints and resolving problems.
Sets and communicates clear goals while driving for results and creating a high-performing workforce.
Works independently on complex issues and projects.
Responsible for ensuring new procedures, and/or other changes are proposed and implemented to improve bank-wide customer service levels.
Ensures transaction processing is in compliance with related federal and state regulations.
Conducts regular staff and training meetings.
Organize and complete work accurately and in accordance with established measures/deadlines and assigned goals.
Performs all other job duties as assigned by supervisor.
A high school diploma or equivalent with a minimum of 8 years experience managing functional area of banking operations; or equivalent combination of education and experience. Advanced knowledge of functional area of products, services, operational policies and procedures, and compliance regulations. The ability to effectively resolve the most complex issues as they arise.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status.