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Reporting to a senior level manager, the Operations Initiatives Manager is responsible for managing operational initiatives from initiation to implementation for the line of business to include process improvement initiatives, service or efficiency initiatives, new product or system introductions, merger related activities, and other duties as assigned. The assigned initiatives are generally highly complex and have a significant impact to the bank's revenue. The manager is dedicated to meeting the expectations and requirements of internal and external customers.
Plans/Leads/Manages multiple business unit operational initiatives from initiation to implementation.
Articulates highly complex line of business needs/requirements including possible solutions at all levels within the organization and engages necessary buy-in and resources.
Responsible for ensuring the development of procedures, workflows, communications, and training activities related to the implementation of change initiatives.
Partners with business unit managers to fully understand the strategic direction and needs of the unit as well as the current processes in order to identify, recommend, and develop process improvements.
Leads the effort to design and implement innovative and creative solutions based on business needs resulting in improved efficiencies.
Delivers assigned initiatives on time, on budget, and within scope.
Provides regular status updates including reporting obstacles or variances that cannot be resolved that would impede the delivery of the initiative on time and within budget. Participates in long-range business planning for the business unit to visualize and interpret the needs and process changes necessary to meet current and future objectives. Identifies appropriate resources to assess risks, controls, and regulatory compliance issues.
Develop/review of business requirements, project plans, and timelines as appropriate.
Bachelors Degree in business or other equivalent experience.
7+ years leading and implementing large complex change initiatives, preferably within a financial services environment, or equivalent work experience.
Fully capable of handling multiple complex problems and business line initiatives with minimal support.
Advanced priority setting, problem solving, negotiating, and conflict management skills.
Extremely effective at collaboration and leveraging resources.
Limited direction or supervision, exhibits a high level of independent discretion.
Must be a self starter and have the ability to work independently.
Ability to coordinate and direct activities of others.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank, N.A.