Ops Health Information Specialist - 64959292

Requisition No: 824356

Agency: Department of Health

Working Title: OPS HEALTH INFORMATION SPECIALIST - 64959292

Pay Plan: Temp

Position Number: 64959292

Salary: $16.50 hourly

Posting Closing Date: 04/04/2024

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FLORIDA DEPARTMENT OF HEALTH

IN SEMINOLE COUNTY

JOB OPPORTUNITY ANNOUNCEMENT

Open Competitive

Class Title: OPS Health Information Specialist

Base Salary: $16.50 an hour

Location: Florida Department of Health in Seminole County

400 W. Airport Blvd

Sanford, FL 32773

Your Specific Responsibilities:

The incumbent to this position will maintain responsibility for supporting the coverage needs of the Information Desk, Appointment Desk and Client Processing units of the Operations Department. The incumbent will assist in checking clients in for services, preparing their chart for clinical services and schedule/canceling or modifying clinical appointments. The incumbent will assist in directing customers and visitors to the appropriate area within the agency will update the HMS system with all required and accurate data as needed and will provide information to the general public seeking services within the Department of Health in Seminole County.

Scheduling

• The incumbent to this position will maintain primary responsibility for coverage of the clinical and immunization appointment desk. He/She will be responsible for making clinical/dental/immunization appointments for customers utilizing the state computerized system including but not limited to schedule, reschedule and canceling appointments in an efficient and timely manner, maintaining confidentiality at all times.
  
  He/She will ensure utilization of appropriate systems to verify client payer source and financial eligibility. The incumbent will be responsible for asking appropriate questions to clients to ensure the proper type of clinical/dental/immunization appointment is set. Updates client information in HMS system.
  
  This position requires excellent customer service and phone skills. Provide callers with information or telephone number for various areas within or outside of the health department for services. He/She will responsible for making contact with clients to remind them of their medical appointment the day before.

Information/Check in desk

• The incumbent to this position will provide clients and visitors of the FLDOH-Seminole with information and directions as requested. He/She will direct the residents of our community that seeks services to the various sections within the health department.
  
  The incumbent to this position will check clients in for clinical and eligibility services utilizing the electronic sign-in sheet and Health Management System. He/she will provide proper check-in documentation to the client and notify clinic of the client's arrival. The incumbent to this position will answer calls received at the Information desk in a professional and polite manner and will provide to callers information and resources as requested and known. He/She will ensure that confidentiality is maintained 100% of the time.

Client Processing- The incumbent to this position will maintain responsibility for processing client records for clinical and immunization services. He/she will utilize various programs including the Health Management System to verify and update client information and eligibility status.

He/she will prepare the clients chart for the appointment type identified, verifying information, organizing chart information and updating/adding all required forms. The incumbent to this position will follow up on any missing appointments, notating such information in the chart.

Other duties

• The incumbent will attend all assigned meetings, trainings, staff meetings and participate in teams as identified by their immediate supervisor including policy update trainings. He/She will perform and all other duties as assigned by their supervisor which supports their department and the FLDOH in

This is a professional position that serves as the Uninsured Services Specialist within the Patient Care & Treatment Access Program of the HIV/AIDS Section, Bureau of Communicable Diseases, Division of Disease Control and Health Protection

Required Knowledge, Skills, and Abilities:

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Ability to navigate and document accurately within the electronic health information systems.

Qualifications:

Do you have verifiable work experience with medical records in a medical setting (hospital, clinic, doctor office or health department)?

Do you have verifiable experience registering and scheduling client appointments in a medical setting (hospital, clinic, doctor office or health department)?

Do you have verifiable work experience using any type of computer program to manage client electronic records?

Do you have verifiable work experience verifying patient insurance information in a medical setting (hospital, clinic, doctor office or health department)?

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

400 W. Airport Blvd, Sanford Florida 32773

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers' Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Orlando