Ops Government Operations Consultant I - 65650046

Requisition No: 830519

Agency: Elder Affairs

Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT I - 65650046

Pay Plan: Temp

Position Number: 65650046

Salary: $24.00-$27.00 HOURLY

Posting Closing Date: 07/03/2024

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DEPARTMENT OF ELDER AFFAIRS

BUREAU OF INFORMATION TECHNOLOGY

• OPEN COMPETITIVE*

ATTENTION CANDIDATES

• All fields in the candidate profile must be completed.

• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.

• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.

• References and file reviews from previous employment may be verified to determine suitability.

• Resumes and other documentation can be attached to provide additional information.

• The successful candidate must be able to pass a Level II Background screening.

• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number. If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida's elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency's mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida's Capital City. Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors. Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit: https://www.talchamber.com/visit-tallahassee/.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive employee benefits including:

• Participation in state group insurance (must meet eligibility requirements*). For more details consult with People First at 877-562-7287 or go to: https://www.mybenefits.myflorida.com/health/eligibility_and_enrollment/ops_employees

• Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com)

• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). (For more information, please click Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan)

• Flexible Spending Accounts

• Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

DUTIES AND RESPONSIBILITIES:

• This is an analyst position within the Data Sciences team that helps support the Long-Term Care Ombudsman Program (LTCOP) with reporting needs.

• Creates reports and data extracts for program representatives, federal and state agencies, policymakers and consumers;

• Gathers reportable information from District and Regional managers and prepares the information for the National Ombudsman Reporting System (NORS);

• Coordinates with the Department of Elder Affairs' Applications group for documentation on the system's functionality and development;

• Coordinates the Ombudsman Program portion of the Summary of Programs and Services (SOPS) Manual in conjunction with the program's Community Program Manager and Department of Elder Affairs' staff;

• Provide training to Ombudsman staff on OMIS and continuing training as a result of any changes made to the system;

• Provides support to the State Trainer and others related to technical delivery of training material, including webinar assistance;

• Creates staff and volunteer training manuals related to data issues;

• Serves as the unit's liaison for internal and external customers for requests for data;

• Mining data from primary, secondary, and tertiary sources, then reorganizing the data in a format that can be easily read by either human or machine;

• Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts;

• Demonstrate the significance of work in the context of local, state, and national trends that impact both the Department and Health and Human Services sector;

• Prepare reports and graphical presentations for executive leadership and other stakeholders that effectively communicate trends, patterns, and predictions using relevant data;

• Create appropriate documentation that allows stakeholders to understand the steps of the data analysis process and duplicate or replicate the analysis if necessary;

• Performs other duties as assigned;

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Proficiency in data analysis and evaluation.

• Proficiency in mathematical and statistical skills to help gather, measure, organize, and analyze data.

• Experience locating data from external sources in response to ad hoc requests.

• Knowledge of Microsoft Power BI, Alteryx, and similar business analytics/visualization tools (preferred)

• Experience in utilizing SQL (Microsoft and Oracle), R, Python, and similar languages (preferred).

• Proficient in Microsoft Office software.

• Ability to organize complex data in business-centric and user-friendly formats for presentations and written materials.

• Ability to demonstrate effective communication and interpersonal skills.

• Ability to establish and maintain effective working relationships with others.

• Ability to solicit and accept feedback and critique.

• Ability to participate in knowledge sharing.

• Ability to work both independently and collaborate on shared projects with others.

REQUIREMENTS:

• A bachelor's degree from a college or university and three years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work.

• A master's degree from a college or university can substitute for one year of the required experience.

• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee's I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.