Ops Coordinator

Fedex Cross Border Louisville , KY 40202

Posted 6 days ago

Auto req ID: 277221BR Position Type: Part time Employee Type:

Non-Exempt Job Summary Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Performs process checks to ensure regulatory compliance.

Essential Functions Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Authorized Officers (BC/AO). Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported . Communicates with BC/AOs of Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC/ISP requested load plan changes and implements these changes into the Vision/VRP systems.

Reviews operational metrics with BC/AOs that will affect daily planning and performance including service and customer satisfaction Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customer directly to ensure customer satisfaction Escalates unresolved issues with BC/AOs to appropriate management Maintains and updates vehicle maintenance information on all temporary and/or company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment Creates and maintains files for company and vendor equipment and ensures that all relevant insurance and maintenance documents are accurate and up to date.

Creates and maintains files in accordance with DOT regulations for all drivers (IC, ISP and Temporary) Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found in the Business Control Self Assessment (BCSA) tests for the appropriate area Coordinates the dispatch of linehaul transportation equipment. Accurately enters all dispatch events into the online system to ensure timely delivery and pickup of trailers. Completes yard inventory to verify location of equipment Investigates and reports linehaul schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route trailer breakdown or accident Minimum Education High school diploma or GED required; Bachelor's degree in , Business, Logistics or a related area preferred Minimum Experience Administrative support, customer service or dock operations experience preferred Required Skills, Abilities and / or Licensure Customer service skills necessary to effectively and professionally respond to requests and issues Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Verbal and written communication skills necessary to communicate with various audiences Ability to read, interpret and draw conclusions from numerical data and written information Software skills, including use of Microsoft Office software and web-based applications Knowledge of concepts, practices, procedures and transportation regulations used in Pickup and Delivery and Linehaul field operations, including Department of Transportation (DOT) regulations% of Travel for the Position: 0%-25% Address: 12900 Plantside Drive City:

Louisville State: Kentucky Zip Code: 40299-6392 Domicile Location: FXG-US/USA/P400/East Louisville Colocation EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

Search Engine Description: Customer Service General Operations Supply Chain & Logistics Transportation Services Warehouse & Distribution

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr Analyst Retail Ops


Posted 7 days ago

VIEW JOBS 5/7/2021 12:00:00 AM 2021-08-05T00:00 Job Description Description At Exelon, we've got a place for you! Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce. Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits. Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon! PRIMARY PURPOSE OF POSITION Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as a Senior Analyst to be located in our Houston office. The Senior Analyst position within Retail Operations is the subject matter expert during escalations and provide cross function communications across the organization. The Senior Analyst will monitor the day-to-day workflow activities for the functional team and provide quality performance reporting for the targeted deliverables. The Senior Analyst will provide leadership and feedback to team members and champion teamwork across the functional team. The Senior Analyst is responsible for managing process improvement activities and leading cross-functional team education as well as team training for the assigned workflow areas. PRIMARY DUTIES AND ACCOUNTABILITIES * Workflow Monitoring and Performance Reporting: Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives. Communicate functional team's progress, status and issues to management. Report targeted and obtained deliverables. * Cross Functional Communications and Escalations: Drive interaction and communication between functional team and internal and external stakeholders. Serve as escalation point of contact for internal and external customer issues impacting the team. Serve as Subject Matter Expert (SME) on cross functional teams and projects across the organization. * Workflow Improvement and Functional Knowledge Collaboration: Initiate process improvements and cross-functional team education and training for assigned workflow areas. Support and drive interaction between team members and other functional teams. Participate and lead both tactical and strategic system improvement projects, including requirement gathering, solution design, testing, and system deployment. * Team Leadership and Team Development Support: Provide leadership and feedback to team members and champion teamwork across the functional team. Work strategically to identify the need for system or process changes and workload reallocation based on changing business needs and assign work to team members accordingly. Work with manager to develop and implement team level plans addressing communication, leadership, technical skill training, and increasing industry knowledge. * Comprehension/Adherence of Policies and Controls: * Maintain an advanced understanding of UDC/ISO market rules and ensure own group and other groups within Operations are following current market requirements. Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed. POSITION SCOPE Level of independence, decision-making authority or strategic planning accountability: Medium - Analyzes data and workflow situations without supervision and determines course of action or remediation for complex service scenarios. Internal and external contact relationships: Key external contacts include Utility Supplier Representatives and Constellation Vendors. Key internal contacts include the Leadership Team, Retail Sales, Federal and State Regulatory and Policy Groups, Customer Care, Contract Administration, Billing, Pricing, Forecasting and Legal. Qualifications MINIMUM QUALIFICATIONS * Bachelor's degree required, although candidates with 7 or more years in equivalent business experience will be considered * Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access) * Ability to communicate effectively and professionally with internal and external parties as required * Can obtain and analyze data without supervision and can reason through complex scenarios to suggest course of action or remediation * Effectively communicate with, develop and maintain professional relationships with internal and external customers * Excellent attention to detail knowing others will depend on it being correct * Works independently and as a team member * Strong organizational and time management skills - ability to organize and prioritize a fast-paced, heavy workload * Adapts to changing markets, systems, and processes * Works in tight deadlines and shifting priorities but continues to be organized and methodical PREFERRED QUALIFICATIONS * Bachelor's degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management * Prior experience in the retail energy industry and/or regulated energy industry * Prior experience in using CRM and/or Order-to-Cash workflow systems * Working knowledge of UDC/ISO market EDI transactions * Advanced skills in Microsoft Access and/or SQL database query development * Expert MS Office 365 application suite, Power BI, and SQL * Proficient technical skills; advanced level of Microsoft Excel skills * Prior experience with implementing technological and data-driven solutions Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. VEVRAA Federal Contractor EEO is the Law Poster Exelon Louisville KY

Ops Coordinator

Fedex Cross Border