Ops Clerk - 76808104

Florida Department Of Transportation Tampa , FL 33602

Posted 2 months ago

Requisition No: 474501

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76808104

Position Number: 76808104

Salary: $13.00/hr

Posting Closing Date: 09/29/2021

Department of Highway Safety and Motor Vehicles

Office of the Workforce Efficiency

Troop C

Other Personal Services (OPS) Opportunity

  • Open Competitive Opportunity*

In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

OPS Clerk

Salary: $13.00/hr

Contact Person: Lieutenant French (813) 558-1800

Who We Are

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


  • State of Florida 401(a) FICA Alternative Plan* - mandatory

  • Workers' Compensation - mandatory

  • Reemployment Assistance (Unemployment Compensation) - mandatory

  • Participation in certain State Group Insurance benefits (must meet eligibility requirements).

  • Deferred Compensation - voluntary

  • Employee Assistance Program - voluntary

For general information and eligibility information related to OPS coverage benefits, please click here.

What Will I Be Doing?

This advertisement is for temporary Other Personnel Services (OPS) opportunities to be filled within the agency. This position provides operational and clerical support. The OPS clerk position will be assisting in the submission of requisitions and invoices for payment, compiling monthly budget expenditures and vehicle mileage reports, maintain databases of equipment inventories and supplies, and assist in managing daily operational expenditures of supplies, uniforms and equipment., and other job duties and assignments as assigned.

Position Related Requirements

A criminal record check to include fingerprinting and Florida driver license check will be conducted on the selected applicant.

Candidates for this position must be 16 years of age or older.

Desired Knowledge, Skills, and Abilities

We are seeking candidates with:

  • Knowledge of general office procedures and practices.

  • Knowledge of Microsoft Office (including Word, Excel and Outlook).

  • Skill in providing customer service to internal and external customers.

  • Ability to organize and maintain filing systems.

  • Ability to operate office equipment such as a personal computer, multi-line telephone, scanner, printer, Xerox machine, and facsimile.

  • Ability to effectively handle multiple priorities and assignments

  • Skill communicating effectively verbally.

  • Ability to establish and maintain effective working relationships with others


The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to pre-employment fingerprinting and background investigation, including a driver license history review.

Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV OPS employees are paid bi-weekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

General Information

The position you are applying is subject to a Level 2 background and CJIS security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tampa

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Services Representative I Ops 60923350

State Of Florida

Posted 2 weeks ago

VIEW JOBS 10/13/2021 12:00:00 AM 2022-01-11T00:00 Requisition No: 485704 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE I OPS - 60923350 Position Number: 60923350 Salary: $13.00 an hour Posting Closing Date: 10/25/2021 OPS Call Center Services Representative Department of Children and Families Tampa, Florida Open Competitive The call center serves the public from 7:00 am - 6:00 pm EST, Monday - Friday. Peak hours of operation are 8:00 am to 5:00 pm, Monday - Friday. New hire training and regular work schedules may differ from peak work times. Part time shifts available Monday through Friday 10:00 am - 4:00 pm. Part time employees will average 30 hours per week. Current employees will be compensated in accordance with the DCF salary policy. Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families. Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. To learn more please visit https://www.myflfamilies.com/. How an OPS Call Center Services Representative Will Make a Difference: Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. Applicants should be comfortable working in a fast-paced environment. This career does not require face to face contact with clients and consists primarily of phone interactions with customers. Successful candidates will make a tremendous positive impact on countless lives. If you are interested in making a difference, please join our TEAM! What is OPS employment? OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the pleasure of the agency head or designee. OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head. Growth Opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida; * State Group Insurance coverage options (for OPS employees who are reasonably expected to work 30 hours or more per week on average), including health, life, dental, vision, and other supplemental insurance options; * Savings & Spending Accounts; * 401 (a) FICA Alternative Plan administered through VALIC * And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com. Specific Responsibilities: The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of eligibility activities and entering information into a computer-based eligibility system with very time sensitive Federal, State, Agency, and Legal deadlines. The Economic Self Sufficiency Specialist I (ESSI-Call Center) is expected to handle a high volume of work which is deadline driven; the ESSI must be able to prioritize and plan work assignments while being flexible to change priorities with little notice. The typical duties include: * Answers general inquiry and complex eligibility questions related to program requirements, application processing, case status, and benefit information; follows established procedures to escalate complex case corrections to ensure resolution. * Processes a variety of eligibility related work activities including reported changes, data exchange, alerts, ASEC drivers, and case corrections including actions to supplement benefits (auxiliaries) within designated time frames as required by Federal and State laws, and Department policy and procedures. Educates customers on the benefit and features of my ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. * Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. Ensures electronic case records are documented thoroughly and properly as required by Department procedures. * Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. Assists customers with referrals to other agencies and community resources. Knowledge, Skills, and Abilities: * Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs. * Communicate with others to obtain and verify information concerning eligibility. * Detect and evaluate potential fraudulent situations. * Analyze and interpret written, numerical, and verbal data from various sources. * Enter data accurately into a computerized system. * Navigate through computer screens, complete and review basic computer documents and other forms. * Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness. * Read, understand, apply complicated and detailed regulations, and policy directives. * Perform a variety of mathematical computations accurately and rapidly. * Establish and maintain cooperative working relationships with the public and staff. * Use computers and related software packages. * Follow written and oral directions and instructions. Minimum Qualifications: * Must have a High School diploma, GED, or equivalent certificate. * At least one year (12 months) work experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Ability to attend an 8 - 12-week mandatory training course. Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * If you experience problems applying online, please call the People First Service Center at (877) 562-7287. This position may require night, weekend, and holiday work. It has also been designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment. SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov. We hire only U.S. citizens and lawfully authorized alien workers. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information and check for outstanding overpayments before completing the hiring process. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Nearest Major Market: Tampa State Of Florida Tampa FL

Ops Clerk - 76808104

Florida Department Of Transportation