Ophthalmology Clinical Software Support Specialist

About Us:

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Clinical Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., ophthalmology Surgeons, Technicians, Schedulers, Operating Room Nurses, etc.), as well as Zeiss employees, EHR vendors, Affiliates and Distributors, to resolve customer issues who use ophthalmology surgery planning software, VERACITY. The TSE is expected to utilize in-depth trouble shooting techniques to identify and communicate multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the VERACITY development team, VERACITY IT personnel, and/or VERACITY supervisor. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the VERACITY growth and NPS goals.

Sound Interesting?

Here's what you'll do:

The Clinical Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Surgeons, Technicians, Schedulers, Operating Room Nurses, etc.), as well as Zeiss employees, EHR vendors, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and communicate multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the VERACITY development team, VERACITY IT personnel, and/or VERACITY supervisor. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the VERACITY growth and NPS goals.

Do you qualify?

• BA/BS in Engineering or Sciences or an equivalent combination of education and experience.

Technical experience may be substituted for education.

• Minimum of four (4) years of experience in ophthalmology or optometry office with high technical aptitude or supporting some type of clinical software.

• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.

• Excellent communication (written and verbal) and interpersonal skills required.

Nice to have

• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.
• A+ and Net + certification strongly desired.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Clara Cresswell

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).