Operator - Security Operations Center

G4S Bridgeport , AL 35740

Posted 3 months ago

Operator

  • Security Operations Center Bridgeport, Alabama $14.00 - $16.00

Operator

  • Security Operations Center

Location: Bridgeport, Alabama |

Salary: $14.00 - $16.00 |

Posted: 18 Dec 2019 |

Closes: 18 Jan 2020 |

Job Type: Permanent & Full-time |

Business Unit: US Secure Solutions |

Region / Division: North America |

Reference: G4S/TP/3742188/179307

Apply now

Job Introduction:

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Operator . As a SOC Operator, you will be responsible for providing primary and secondary security service support by following pre-defined actions to handle both normal course of business activities and critical events, including escalation to key parties within the operations center and other support groups within the company. The SOC Operator uses a variety of tools that can range from enterprise access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools to respond and alert personnel regarding any adverse conditions that may affect the client, its employees, facilities, and/or properties.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision

  • Paid vacation

  • 401K

  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness

  • Accident Insurance

  • Whole Life Insurance

  • Individual Short-Term Disability

  • Pre-Paid Legal Services

  • Identity Theft Services

  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program

  • Doctor on Demand

  • Qualsight LASIK Savings

  • Perks at Work: G4S Employee Discount Program

  • Alliant Credit Union

  • Purchasing Power

  • Active & Fit: G4S Fitness Center Membership

  • FinFit: Financial Wellness Program

  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

  • Continuously monitor and triage security alerts

  • Monitor health of security sensors and endpoints

  • Collects data and context necessary to initiate pre-defined response

  • Answer phones and operate IP based telephone system

  • Watch for irregular or unusual security conditions that may be cause for security concerns or safety hazards affecting client facilities, employees, and travelers

  • Operate radio, telephone equipment, multi-channel communication systems, and/or console monitors

  • Investigate and prepare reports on accidents, incidents, and suspicious activities

  • Maintain written logs as required by SOC post orders

  • Provide assistance to customers, employees, and visitors in a courteous and professional manner

  • Assess and evaluate situations efficiently

  • Assist in roles or projects as specified and assigned by appropriate client management

  • Follow procedures established for the site, by the company, and/or through training or certifications

  • Comply with and facilitate the conduct of the daily routine in the SOC

  • Monitor incidents of fire, medical emergency, bomb threat, flooding, hazardous materials, inclement weather, workplace violence, and other security related incidents or conditions

  • Call logging/data operations support - routing of calls or information to the appropriate units for handling

  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems

  • Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures

The Ideal Candidate:

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

  • Must be able to pass any State-required training or other qualifications for employment

  • Must possess a valid driver's license

Type and Length of Specific Experience Required

  • Must possess one or more of the following:

  • Associate's degree in Criminal Justice, Communications or related field

  • High School diploma or equivalent with a minimum of 2 years of security, dispatch, or control room experience

Skills Required

  • Proficient computer skills including Microsoft Office

  • Effective oral and written communication skills

  • Active listening skills

  • Ability to assess and evaluate situations effectively

  • Ability to identify critical issues quickly and accurately

  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

  • Must be able to work under stressful conditions

  • Must be able to work flexible schedules, including some nights and weekends.

  • Subject to a drug screen to the extent permitted by law

  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme temperatures

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices

Apply now


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Operator - Security Operations Center

G4S