Summary of Position: This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Patient Engagement Center Operator (PEO) is responsible for answering phone calls to the Patient Engagement Center and utilizing protocols to assess needs of the caller, answering questions of the caller, transferring calls to appropriate destinations, and taking and routing messages. The PEO will receive and route incoming faxes and documents, enter referrals into the EMR system, enter demographic and insurance data into the EMR, and run reports to audit charts to ensure closed loop referrals.

Primary Job Responsibilities:

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work.

To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description. Patient Engagement Ctr Operator Responsibilities:

Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages. Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.

Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient needs. Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards. Meets established job performance standards for position.

Minimum Qualifications: Education, Training # Experience############

High School Diploma/GED Required Experience working in a medical office or customer service setting Medical terminology understanding Experience using a #windows based personal computer

with proficient keyboard entry using a mouse as well as multiple computer programs Salary Range:

$17.25 - $26.65 Pay Grade: 16 Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.

Summary of Position:

This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Patient Engagement Center Operator (PEO) is responsible for answering phone calls to the Patient Engagement Center and utilizing protocols to assess needs of the caller, answering questions of the caller, transferring calls to appropriate destinations, and taking and routing messages. The PEO will receive and route incoming faxes and documents, enter referrals into the EMR system, enter demographic and insurance data into the EMR, and run reports to audit charts to ensure closed loop referrals.

Primary Job Responsibilities:

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work.

To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.

Patient Engagement Ctr Operator Responsibilities:

• Answers phone calls for multiple phone lines. Responsible for utilizing protocols to assess needs of the caller, answer questions of the caller, transferring the caller to the appropriate destination, and transcribing messages.

• Assists with clerical tasks including receiving and routing of incoming faxes and documents, entering referrals into the EMR system, running reports and auditing charts to ensure closed loop referrals, and other tasks.

• Maintain a strong customer focus while working collaboratively within POD/Team to meet multiple demands and high-volume patient needs.

• Meets Patient Engagement Center service standards, and Saratoga Hospital FAMILY Caring Standards.

• Meets established job performance standards for position.

Minimum Qualifications:

Education, Training & Experience

• High School Diploma/GED Required

• Experience working in a medical office or customer service setting

• Medical terminology understanding

• Experience using a 'windows based personal computer' with proficient keyboard entry using a mouse as well as multiple computer programs

Salary Range: $17.25 - $26.65

Pay Grade: 16

Compensation may vary based upon, but not limited to: overall experience and qualifications, shift, and location.