Operator

Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Scope of Position: The Operator is responsible for supporting the daily operations of the centralized Call Center, ensuring exceptional service delivery to patients, family members, providers, and staff. This role requires call management that meets quality standards and supports a positive patient experience.

ESSENTIAL FUNCTIONS:

• Answer incoming calls in a timely and professional manner using the call management platform.
• Create tickets in Navigating Cancer, selecting the appropriate incident type, documenting details, and directing it to the appropriate clinic.
• Transfer appropriate calls in the correct manner to the designated number.
• Maintain open communication and active engagement through the Teams channel and otherwise.
• Perform other duties as assigned.

QUALIFICATIONS:

• High School Diploma or GED
• Receptionist, telephone operator, or other clerical position.
• Must be able to work independently, possess strong organizational and communication skills and to adhere to established goals and deadlines