Operations Yearbook Sales Support Specialist

Shutterfly, Inc. Madison , WI 53706

Posted 2 weeks ago

Lifetouch has an exciting opportunity for a Yearbook Sales Support Specialist to join our team.

Lifetouch National School Studios Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.

POSITION SUMMARY

Serves as an operational touchpoint and support for the sales function with a focus on host services and event management focused on school yearbooks.

PRIMARY DUTIES AND RESPONSIBILITIES

Host Service

  • Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts. Provides timely feedback to the appropriate sales resource to ensure account satisfaction

  • Provide support to yearbook accounts including assisting with yearbook design and page layouts. It could include building yearbook pages if needed.

  • Provides technical support for YBPay and Prestige Yearbook Choice

  • Investigates and resolves lab delays

  • Ensures customer understanding and compliance for yearbook publishing deadlines and material submission requirements

  • Accesses and utilizes Lifetouch Publishing websites to support account inquiries and internal production reporting

Contract Management and Entry

  • Responsible for account booking accuracy including moving bookings to Agreement Filed and ensuring accurate contract information in partnering with the sales staff

  • Upload approved final contract to the designated storage area

  • Receive completed standardized Work Orders specifications and follows up with sales staff on any open items

  • Account confirmations for enrollment, sales materials, yearbook cover and page submission and final yearbook order confirmation

  • Monitor, research and resolve booking exceptions

  • Completes job entry including ordering of sales materials (flyers) and school supplies

  • Enrolls Account to make online yearbook website available to school

  • Invoice/Past due balance confirmation working in conjunction with Sales as needed

  • Sets up Sales Tracker, Activates YBPay and Parent Notify (if applicable)

Scheduling

  • Schedules activity pictures (if applicable)
  • Provides sales staff and/or customers with calendar (picture date) details

Customer Service

  • Provide customer service to end consumers as required

General

  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.

  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.

  • Other duties as assigned

MINIMUM GENERAL REQUIREMENTS

  • High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.

  • 2+ years of customer service experience or an equivalent combination of education and experience.

  • Intermediate to advanced computer skills, including using Google platform and Microsoft Office Excel, Word, PowerPoint.

  • Superior phone and customer service skills/etiquette.

  • Excellent verbal, written, listening, and interpersonal skills.

  • Strong problem solving and organizational skills.

  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.

  • Ability to handle confidential information.

CRITICAL RELATIONSHIPS

  • School Administrators

  • School Staff

  • Operations Manager

  • Territory/Area Sales employees

  • Other Sales Support Specialists

  • Area Photographic Operations Manager and Area Sales Manager

  • Territory/Area employees

Please send resumes tosthorne@lifetouch.com.

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VIEW JOBS 8/7/2020 12:00:00 AM 2020-11-05T00:00 Lifetouch has an exciting opportunity for a Yearbook Sales Support Specialist to join our team. Lifetouch National School Studios Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.Ê POSITION SUMMARY Serves as an operational touchpoint and support for the sales function with a focus on host services and event management focused on school yearbooks. PRIMARY DUTIES AND RESPONSIBILITIES Host ServiceÊ * Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts.Ê Provides timely feedback to the appropriate sales resource to ensure account satisfaction * Provide support to yearbook accounts including assisting with yearbook design and page layouts. It could include building yearbook pages if needed. * Provides technical support for YBPay and Prestige Yearbook ChoiceÊÊ * Investigates and resolves lab delays * Ensures customer understanding and compliance for yearbook publishing deadlines and material submission requirements * Accesses and utilizes Lifetouch Publishing websites to support account inquiries and internal production reporting Contract Management and Entry * Responsible for account booking accuracy including moving bookings to Agreement Filed and ensuring accurate contract information in partnering with the sales staff * Upload approved final contract to the designated storage area * Receive completed standardized Work Orders specifications and follows up with sales staff on any open itemsÊÊ * Account confirmations for enrollment, sales materials, yearbook cover and page submission and final yearbook order confirmation * Monitor, research and resolve booking exceptions * Completes job entry including ordering of sales materials (flyers) and school supplies * Enrolls Account to make online yearbook website available to school * Invoice/Past due balance confirmation working in conjunction with Sales as needed * Sets up Sales Tracker, Activates YBPay and Parent Notify (if applicable) Scheduling * Schedules activity pictures (if applicable) * Provides sales staff and/or customers with calendar (picture date) details Customer Service * Provide customer service to end consumers as required General * Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations. * Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines. * Other duties as assigned MINIMUM GENERAL REQUIREMENTS * High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.Ê * 2+ years of customer service experience or an equivalent combination of education and experience. * ÊIntermediate to advanced computer skills, including using Google platform and Microsoft Office Ð Excel, Word, PowerPoint. * Superior phone and customer service skills/etiquette. * Excellent verbal, written, listening, and interpersonal skills.Ê * Strong problem solving and organizational skills. * Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers. * Ability to handle confidential information. CRITICAL RELATIONSHIPS * School Administrators * School Staff * Operations Manager * Territory/Area Sales employees * Other Sales Support Specialists * Area Photographic Operations Manager and Area Sales Manager * Territory/Area employees Please send resumes toÊsthorne@lifetouch.com.Ê Lifetouch Madison WI

Operations Yearbook Sales Support Specialist

Shutterfly, Inc.