Lifetouch has an exciting opportunity for a Yearbook Sales Support Specialist to join our team.
Lifetouch National School Studios Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business.
Serves as an operational touchpoint and support for the sales function with a focus on host services and event management focused on school yearbooks.
PRIMARY DUTIES AND RESPONSIBILITIES
Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts. Provides timely feedback to the appropriate sales resource to ensure account satisfaction
Provide support to yearbook accounts including assisting with yearbook design and page layouts. It could include building yearbook pages if needed.
Provides technical support for YBPay and Prestige Yearbook Choice
Investigates and resolves lab delays
Ensures customer understanding and compliance for yearbook publishing deadlines and material submission requirements
Accesses and utilizes Lifetouch Publishing websites to support account inquiries and internal production reporting
Contract Management and Entry
Responsible for account booking accuracy including moving bookings to Agreement Filed and ensuring accurate contract information in partnering with the sales staff
Upload approved final contract to the designated storage area
Receive completed standardized Work Orders specifications and follows up with sales staff on any open items
Account confirmations for enrollment, sales materials, yearbook cover and page submission and final yearbook order confirmation
Monitor, research and resolve booking exceptions
Completes job entry including ordering of sales materials (flyers) and school supplies
Enrolls Account to make online yearbook website available to school
Invoice/Past due balance confirmation working in conjunction with Sales as needed
Sets up Sales Tracker, Activates YBPay and Parent Notify (if applicable)
Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
Other duties as assigned
MINIMUM GENERAL REQUIREMENTS
High school diploma or equivalent and relevant post-secondary coursework/formal customer service training.
2+ years of customer service experience or an equivalent combination of education and experience.
Intermediate to advanced computer skills, including using Google platform and Microsoft Office Excel, Word, PowerPoint.
Superior phone and customer service skills/etiquette.
Excellent verbal, written, listening, and interpersonal skills.
Strong problem solving and organizational skills.
Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
Ability to handle confidential information.
Territory/Area Sales employees
Other Sales Support Specialists
Area Photographic Operations Manager and Area Sales Manager
Please send resumes email@example.com.