Operations Training Manager

Job Description

Operations Training Manager

Join us and lead VTA's technical and maintenance training programs as the Operations Training Manager. Take the lead in keeping the VTA family on the top of their game!

About VTA

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused, innovative, and environmentally responsible transportation options promoting the region's vitality. VTA provides bus, light rail, and paratransit services and participates as a funding partner in regional rail services, including Caltrain, Capital Corridor, and the Altamont Corridor Express.

To learn more, go to: vta.org

Operations Division

Under the direction of the Chief Operating Officer, the Operations Division operates, analyzes, maintains, and manages VTA's bus and rail transit system and facilities. It also oversees contracted shuttle and ADA paratransit services.

Operations consists of the Chief Operating Officer's Administrative unit

• Operations Administration - as well as Bus & Rail Transit Operations, Special Event Service, Facilities Maintenance, Operations Analysis Reporting & Systems, and Regional Transportation Services.

Together, Operations comprises 14 functional units

• Operations Administration; Bus & Rail Transit Operations; Service Management; Rail Maintenance; Bus Maintenance; Way, Power & Signal Maintenance; Facilities Maintenance; Maintenance Engineering; Warranty & Quality Assurance; Regional Transportation Services; and Operations Analysis, Reporting and Systems.

Our Community

Santa Clara County, sometimes referred to as "Silicon Valley", is unique for its innovation, natural attractions, and social diversity. With numerous amenities and perfect weather, it has long been considered one of the best places in the United States to live and work. calendar of festivals and celebrations supports the community spirit. Nearby open space provides easy access to mountain parks, trails, lakes, streams, and beautiful coastal beaches. San José has received accolades for its vibrant neighborhoods, healthy lifestyle, and diverse attractions from national media, including Business Week and Money magazines.

The county's population of 1.9 million is the largest in Northern California and is rich in ethnic culture and diversity. Enjoy access and the option to explore our closely neighboring counties of San Francisco and Alameda.

The Ideal Candidate

We're seeking a passionate and driven individual to focus on the workforce development and training of VTA's Mechanics and Operators as we roll out innovative changes to VTA's Bus and Light Rail systems.

Definition

Under direction, the Operations Training Manager plans, organizes, and manages assigned staff and activities within the Operations Division.

Distinguishing Characteristics

This non-represented management classification is responsible for managing units involved with one or more of the following areas: Leadership Development, Community Based Educational Partnerships; Bus and Light Rail Technical Training, Bus and Light Rail Maintenance Training, Non-Technical Operations Training, and other related operations development and training functions and activities. The incumbent is expected to work with a high degree of independence and carry out necessary activities without direction, except as new or unusual circumstances require. This classification has full managerial authority over assigned functional units and programs.

Non-Represented

Application Deadline: Thursday. 4/04/2024 @ 4:00pm

Essential Job Functions

Typical Tasks

Not all positions perform all duties and not all duties performed are listed. Duties performed vary depending on the area of assignment.

• Develops, implements, and directs training and employee development programs;

• Ensures compliance with the Public Transportation Agency Safety Program as it pertains to Operations Training;

• Plans and organizes a program for the instruction of new and re-instruction of veteran bus and light rail operators, maintenance personnel, and other VTA employees as needed, in the proper operation and maintenance of transit buses, light rail vehicles, non-revenue vehicles, and shop equipment in accordance with VTA's policies and procedures;

• Functions as a resource, facilitator, or instructor, and participates in technical and non-technical training as needed;

• Establishes, monitors, evaluates, and recommends objectives, goals, and methods of instruction for curriculum and lesson plans as well as their efficiency and cost effectiveness;

• Assesses the effectiveness of training and development programs; assigns appropriate staffing and resources and directs and implements program improvements;

• Selects, supervises, trains, motivates, assigns, evaluates, counsels, and disciplines staff;

• Monitors developments and legislation related to assigned areas of responsibility; evaluates impact on operations training and recommends and implements policy and procedure improvements; ensures VTA compliance with mandated training requirements;

• Oversees and participates in the development, administration, and monitoring of assigned program budgets, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate;

• Represents operations training, talent management, and related programs to VTA's Executive Committee, other departments, and to outside agencies; coordinates assigned activities and programs with those of other departments and outside agencies and organizations;

• Develops individualized and group training programs that address specific business needs related to new transit technologies;

• Develops Requests for Proposal (RFP) and administers contracts; oversees performance of vendors and consultant firms;

• Ensures compliance with VTA rules, policies and procedures and applies provisions of labor agreements; including those regarding equal employment opportunity, discrimination, and harassment prevention;

• Ensures compliance with Department of Motor Vehicles, and Department of Transportation State and Federal laws, and the record keeping of training and medical certificates;

• Prepares correspondence and reports with recommendations;

• Participates as an active member of the VTA Bus Rules and Procedures Development (BRPD) committee and the VTA Rail Rules and Procedures Development (RRPD) committee;

• Coordinates VTA's Bus/Light Rail Rodeo;

• May serve as a member of the management team in meetings with collective bargaining groups;

• Performs related duties as required.

Minimum Qualifications

Employment Standards

Sufficient training, education, and experience to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree including major coursework in public or business administration, human resources, or a related field, and extensive, increasingly responsible experience developing and administering employee training and development programs for a public or private sector organization.

Attainment of experience in a large public agency is preferred. Experience in a supervisory capacity over professional level staff is required.

Possession of a valid California Class C driver's license and the ability to qualify for and maintain a Class B license is required.

Interested applicants may only meet some of the requirements. We encourage applications from any person who believes they can thrive and grow within VTA.

While we're welcoming to a variety of different candidates, this position could be an excellent role for a number of different profiles, including those who:

• Want to be team players with strong interpersonal skills, working within the community and VTA to help elevate and integrate equitable transit initiatives throughout our work

• Are passionate, adaptable, and innovative team players who want to learn and contribute to the development of a visionary transit network through an equity lens

• Are interested in collaborative and impactful, transformative change; working with supportive diverse teams to help grow our service and lead our region.

Supplemental Information

Knowledge of:

• Contemporary principles, practices, techniques, and methods of planning, developing, and administering training programs;

• Methods and techniques for assessing the effectiveness of training programs;

• Current technologies employed in employee training;

• Principles of organization and personnel administration and fiscal and program management;

• Principles and practices of supervision, training, employee development and motivation, and effective discipline;

• Applicable federal and state laws, rules, regulations, and court decisions related to assigned programs;

• Principles of budget preparation and management;

• Public sector employee relations, typical provisions of collective bargaining agreements, and public employee labor laws;

• Collaborative problem solving.

Ability to:

• Select, supervise, train, motivate, evaluate, counsel and discipline staff;

• Direct and manage assigned programs, functions, and staff activities;

• Effectively translate organizational goals into training programs and curriculum;

• Define problem areas and effectively evaluate, recommend, and implement alternative solutions to complex issues and problems;

• Organize and analyze varied and complex data and cost various proposals;

• Communicate clearly and effectively, both orally and in writing;

• Be sensitive to cultural, racial, economic, and ethnic diversity;

• Establish and maintain effective working relationships with those contacted during the course of work; effectively collaborate with other VTA departments.

What's in it for You?

Work/Life Balance:40-hour work weeks, and a option of a flexible/hybrid remote schedule.

Health: VTA participates in a CalPERS-sponsored medical plan with VTA contribution to employee and dependent premium health insurance premiums. Employees pay a monthly contribution of any amount in excess of the Kaiser Bay Area Family rate.

Flex Spending Account: $300 employer-funded Health FSA for eligible employees

Vision: VSP full premium for employees and eligible dependents

Dental: Delta Dental full premium for employees and eligible dependents

Mental Health Days: 3 days: May 1, 2023 - June 30, 2024

Leave: 17 days of vacation (accrued), 80 Hours of sick time (accrued), 12 paid holidays per year, and 1 floating holiday per year.

Retirement:

• Participation in CalPERS

• Classic Members: 2%@55

• PEPRA Members: 2%@62

• 457 Deferred Compensation Plan (voluntary)

• 457 pre-tax

• 457 Roth

• Self-directed brokerage account option for qualifying employees

• Retiree medical coverage for eligible employees with VTA contributions to the retiree's medical premium

Additional perks:

• All active full-time employees and their eligible dependents are eligible for transit passes for use over VTA lines, including VTA Paratransit services.

• Employee Assistance Program (EAP) is available to each employee, eligible dependent, and household member, 24 hours a day, seven days a week.

• Tuition Reimbursement

• Professional Development Fund

• Wellness Programs

As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.

For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward

General Instructions

Please read this entire job announcement before applying for the position. Print and keep a copy of this announcement so that you can refer to it. Questions not answered within this job announcement may be sent to personnel@vta.org.

To ensure consideration, completed applications must be submitted online to the Human Resources department by the stated closing time and date posted. When the stated closing date is "continuous," apply immediately; the position may close without notice. You will receive an immediate email confirming receipt of your submitted application. If you do not receive this email, contact NEOGOV's Applicant Assistance Line at (855) 524-5627 between 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Only on-line applications will be accepted for this recruitment (paper applications or resumes will not be accepted). Job Interest Notification Cards, or copies of previous, partial, or un-submitted applications, are not an acceptable substitute to a completed application.

ALL APPLICATION AND TESTING NOTIFICATIONS WILL BE SENT BY E-MAIL.Applicants should select e-mail as the preferred method of notification. Candidates must maintain an up-to-date, valid and reliable e-mail address. Candidates are also responsible for maintaining up-to-date phone numbers and addresses on their on-line account. Due to the number of applications received, candidates must check their application status through their on-line account. Contact NeoGov for assistance if needed.

Information on how to apply for jobs at the VTA is available on the VTA Employment website and from the NEOGOV's Applicant Assistance Line (855) 524-5627. NeoGov Applicant support is available from 8:00AM to 5:00PM (PST) Monday through Friday, excluding holidays.

Americans with Disabilities Act Accommodations

The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you wish to request an accommodation, call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.

Application Processing Information

All related current and past work experience (including VTA experience) must be listed and fully described in the Work Experience section of the application ("See Resume" is not acceptable). Incomplete or improperly completed online applications may be rejected even if you are qualified for the position for which you are applying. It is your responsibility to ensure that the online application reflects the work experience and education needed to meet the requirements for the position you are applying for. Although your resume may have all your experience and education details, please make sure to complete each section of the online application to ensure that your information is accurately captured during our screening process.

All applications are subject to review as to meeting minimum qualifications at any point in the recruitment process. Passing any step is no guarantee of continuation if it is determined that the applicant does not meet the minimum qualifications as stated in the class specification.

Candidates found to have exaggerated/falsified their qualifications, experience, training, and/or education may be disqualified at any point in the recruitment process and may be denied future employment with the VTA.

If selected for the position, candidates will be required to complete a criminal conviction disclosure form. Candidates who successfully become VTA employees, and fail to disclose any of the criminal background information as required may be subject to discipline up to and including discharge.

Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. If you have questions related to an Eligible List you might be on or were on, you should contact Human Resources.

If you have questions regarding your status as an applicant for this position, please call the Human Resources Department at (408) 321-5575 or email at Personnel@vta.org.

VTA is committed to providing reasonable accommodations to applicants and employees with disabilities or religious needs, absent undue hardship.

VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.