Operations Trainer

Divvydose Moline , IL 61265

Posted 1 week ago

Are you good with people? Passionate about helping people? Do you like cookies? (Just kidding on the last part, but seriously, cookies are awesome.) divvyDOSE is seeking a motivated, energetic and reliable Operations Trainer to partner with our pharmacy staff and support our growing team. Operations Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. You will be responsible for conducting and facilitating the training required to effectively develop new support, sales and customer service teams and also train existing employees to successfully address customer needs.

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work.SM

Primary Job Duties

  • Engage all learners at all levels to improve performance
  • Design effective training programs
  • Deliver course material in both group and one-on-one sessions
  • Review course material and recommend changes, additions or deletions to enhance the effectiveness of the program
  • Maintain administrative records of all learners with 100% accuracy
  • Mentor, coach, and evaluate new hires progress including skills assessments, call listening, and recommendations of termination for poor performers
  • Conduct quality assurance monitoring of new hires to ensure quality graduates to the production floor
  • Provide feedback to P&C and management on new-hires coming into the training program.
  • Support the annual recertification process to ensure site is 100% compliant in all required training
  • Reviews and acts on evaluation data and feedback provided by classes to improve the delivery and results of the training program
  • Liaise with managers to identify individual and team skills gaps
  • Ability to display good examples by demonstrating the skills that are being taught
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Critical examination of the trainees understanding and progress and making necessary adjustments to the program
  • Ability to plan and schedule training sessions to minimize disruption to normal workingdivvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging.Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan. Vision/Mission Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work.SM

Requirements

  • Proven experience as a trainer
  • Understanding of effective teaching methodologies and tools
  • Willingness to keep abreast of new techniques in corporate teaching
  • Phenomenal communication, presentation and public speaking skills
  • Organizational and time management abilities
  • Critical thinking and decision making
  • A deep and thorough understanding of the business or organization, since an trainer aims to maximize the organizations resources and build an efficient and productive workforce
  • Strong verbal and written communication and interpersonal skills to understand problems, convey ideas, and conduct training, and all of these are carried out through words
  • Creative and innovative thinking, which enables the employee trainer to keep things fresh to hold trainees attention, and also improvise on their teaching style
  • Excellent presentation skills to present and handle training programs effectively

Required Education, Experience, Certification, Licenses:

  • High school diploma / GED required.
  • Work experience as an Operations Trainer or similar role
  • Experience in sales or customer service positions is a plus
  • Pass a drug test and background check.
  • National Pharmacy Technician Certification is a plus.

Benefits

In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.


INSURANCE, PAID TIME OFF, & RETIREMENT

Full-time employees receive Sick days, Vacation days, and as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

EMPLOYEE INVESTMENT

For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

SOCIAL EVENTS

In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

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Operations Trainer

Divvydose