Imagine One Norfolk , VA 23510
Posted 1 week ago
Imagine One is currently seeking a candidate to support a United States Naval facility located in Norfolk, Virginia. We are seeking an efficient, detailed and flexible person to provide results-driven customer support in the following areas: Information Technology (IT), facility and security. The primary support areas are IT and Facilities with occasional support for security. This hybrid position requires excellent customer service skills, high-energy and the ability to readily provide transitional support to successfully multi-task based upon continuously changing needs. The ideal candidate will demonstrate a high degree of professionalism, ability to work as a team member and communicate effectively with all levels of personnel.
IT Support Technician
Provide Tier 1 support to customers on-site and remote customers via telephone, email or Microsoft Teams chat to diagnose and resolve technical issues including the use of automated trouble tickets
Assist customers with technical issues including account access issues with IT functionality, including but not limited to Smart card certificates, user shares or drive mapping issues, printing, hardware and software related issues
Escalate and assist customers in gaining support for issues which cannot be resolved through Tier I support
Manage incident tickets to resolution
Contribute to the maintenance, installation and updating of Government Furnished Equipment
Perform configurations and prepare workstations for remote and onsite work operations
Maintain accountability and conduct inventory for all GFE devices, software, and peripherals
Support the operation of Voice over IP (VoIP) telephones
Facility Technician
Engage and coordinate with property maintenance including property management, utility systems, refrigeration, Heating, Air Conditioning and Ventilation services, etc.
Perform operational facilities management duties to ensure the proper security, health safety, and fire safety tasks in coordination with the government facility manager
Ensure facility maintenance issues are addressed
Conduct routine daily building inspections
Ensure readiness of conference rooms
Maintain orderly warehouse with accountability for stock and supplies
Provide recommendations assistance for improving facilities related processes and needs
Security Technician
Provide back-up security and/or front desk support, as needed
Draft and/or provide input to evolving standard operational procedure documents
Experience Requirements:
This position requires the following experience two or more years of experience:
Educational/Training Requirements:
Associate's Degree
Knowledge of Department of Defense physical security requirement and procedures
Security+ Certification
Security Requirements:
U.S. Citizenship required
Candidate must have an ACTIVE SECRET clearance
Imagine One offers a full package of benefits and competitive salary, excellent group medical, vision and dental programs. 401K savings plan; $4K annual tuition reimbursement ($5K if pursuing Master's degree); employee training, development and education programs; profit sharing; advancement opportunities; and much more!
Imagine One is an Employee-Owned Business
ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013
CMMI Development Level 3
Imagine One Technology & Management, Ltd., is an Equal Opportunity/Affirmative Action Employer. Protected veterans and individuals with disabilities encouraged to apply
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