Operations Technician II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.

Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician II, should have a strong understanding of Transmission (DS1/DS3/SONET) and TCP/IP (routers/higher-layer protocols).

Performs tasks associated with the maintenance and installation of company network service customers. The Operations Technician II must interact successfully with internal departments to remove roadblocks and resolve issues on the behalf of all customers and escalate appropriately.

The candidate should have understanding of telecommunications, the Operations Technician II will be responsible for troubleshooting, managing and correcting customer service issues.

This role is a Hybrid position. Team members are required come in at least one day per week, however that is at the discretion of the manager and the business unit.

You may be asked/required to come into the office for trainings, meetings, and other significant functions. Office locations are in Florida, Georgia, or Louisiana.

Location

Work Location - Monroe, LA or Winter Park, FL or Norcross, GA

What We Look For in a Candidate

• Associate degree or equivalent education and relevant experience.

• Minimum 5+ yrs related experience in specific area or equivalent.

• May require technical certification.

The Main Responsibilities

• Technician for customer/company network systems installation and/or maintenance activities.

• Resolves complex network problems involving power, network hardware and software, lines, modems and terminals.

• Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activities; resolves complex trouble tickets.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges.

Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333302

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

46313

Salary Max :

65000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.

We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.