Operations Technician I

Overview

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.

• Assemble/build hardware to meet client/service order specifications.

• Test in-stock hardware to determine functional status.

• Run diagnostic suites on Dell, Sun and HP servers.

• Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.

• Assist in the installation, racking, and cabling of equipment.

• Run, terminate, and test cables.

• Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.

• Equipment monitoring.

• General understanding of TCP/IP principles.

• User level experience with at least one server Operating System.

• Provide remote hands and eyes support for customer issues/concerns.

• Hardware setup and troubleshooting skills.

• Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.

• Ability to react to alarms and escalate all issues.

• Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.

• Be available to work shifts as needed and asked.

• Others as assigned.

Qualifications

• High School degree and/or Associates degree, or equivalent experience

• Ability to make decisions with strong processing skills.

• Strong written and verbal communication skills; must communicate effectively and in a professional manner.

• Able to handle multiple tasks, manage priorities, and remain professional at all times.

• Adequate professional experience and knowledge to perform Job Responsibilities.

• Excellent verbal, written, and interpersonal skills.

• Ability to prioritize and organize effectively.

• Ability to work on multiple projects simultaneously.

• Ability to work both independently and with others.

Preferred Experience:

• Two years working experience in a customer service/help desk environment and IT-related certifications